Corporate Customer Services Rep

Cpl Group; Munster; Presencial; EUR 35.000 - 38.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Pension

Health cover (Laya)

Employee benefits

Descripción de la vacante

Cpl Group in Ireland is seeking a Corporate Customer Services Representative to support the wide corporate and commercial client base. You will process sales orders, update price lists and customer data, and coordinate with production and distribution to track order status.

The role requires a 3rd level qualification, 2–3+ years B2B customer service experience, and strong IT skills including ERP systems and MS Office.

Formación

• 3rd level qualification in business studies or a relevant discipline.
• 2-3+ years strong customer/client services experience ideally in a B2B role.
• Experience in a manufacturing, distribution or shipping focused environment is advantageous.
• Excellent communication & inter-personal skills.
• Strong IT skills, including ERP systems & the Microsoft Office suite.

Responsabilidades

• Processing sales orders.
• Updating price listings & customer data.
• Liaising with production & distribution teams on order shipment status.
• Responding to and resolving client queries.
• Preparing KPI reports for management teams.
• Ad-hoc duties & project support as required by senior management.

Conocimientos

Customer service

Communication

ERP systems

MS Office

B2B experience

Educación

Bachelor's degree in Business Studies or relevant discipline

Herramientas

ERP software

Microsoft Office

Descripción del empleo

Corporate Customer Services Representative

Our client, a market leading employer in the engineering services sector are now expanding in all areas of business & looking to hire an experienced Customer Services Representative to joint their team on a permanent basis,

The role:

Reporting to the CS Manager, the successful candidate will cover a broad remit across a range of duties servicing their corporate & commercial customer base in Ireland.

More specifically this will include processing sales orders, updating price listings & customer data, liaising with production & distribution teams on order shipment status, responding to & resolving client queries, preparing KPI reports for management teams & other ad-hoc duties & project support as required by senior management.

Skills and Experience that we need:

• 3rd level qualification ideally in business studies or a relevant discipline.
• 2-3+ years strong customer/client services experience ideally gained in a B2B role.
• Experience gained in a manufacturing, distribution or shipping focused environment would be an advantage.
• Excellent communication & inter-personal skills.
• Strong IT skills, including ERP systems & the Microsoft Office suite.

The Offer:

This is a permanent position with salary depending on candidate skills/experience but expected to range up to 35-38K + pension, health cover (Laya) & other employee benefits & supports.

This role is fully office based 5 days per week in Shannon.

Applicants must have full rights to work Ireland.