Customer Service/Sales Admin – Meath

Marsh Mackey; Leinster; On-site; EUR 30,000 - 40,000; Full time

Job summary

Marsh Mackey, a busy family-run food company based in Meath, is seeking a dynamic, customer-driven telesales and orders coordinator. You will handle inbound and outbound calls and emails from customers across Ireland, confirm product details and enter orders accurately.

You will maintain stock and customer information, liaise with warehouse and delivery teams, and provide admin support to the Managing Director.

Qualifications

• Experience in telesales or customer service.
• Ability to process orders accurately and efficiently.
• Good communication and relationship-building skills.

Responsibilities

• Handle inbound and outbound calls and emails from existing and prospective customers across Ireland.
• Take customer orders accurately, confirming product details, quantities, pricing, availability and delivery requirements.
• Build strong relationships with customers by providing prompt, helpful and professional service.
• Advise customers on product availability, suitable alternatives, new products and current promotions.
• Enter sales orders promptly and maintain accurate customer, contact and delivery information on the company system.
• Respond to order and customer queries, escalating more complex issues when required.
• Maintain accurate product, pricing, stock and customer information across business systems.
• Monitor stock availability and flag low stock or unusual demand to colleagues.
• Ensure orders are allocated against available stock and raise discrepancies before delivery planning.
• Prepare regular stock, order and sales reports to support decision-making.
• Prepare and check delivery notes and dispatch documentation.
• Liaise with warehouse, delivery and transport colleagues to schedule orders.
• Keep customers informed of delivery arrangements and changes.
• Record proof-of-delivery information and handling of returns or shortages.

Skills

Telesales

Customer service

Order processing

Communication

Tools

CRM software

ERP system

Job description

Key Responsibilities

Telesales and Customer Orders

• Handle inbound and outbound calls and emails from existing and prospective customers across Ireland.
• Take customer orders accurately, confirming product details, quantities, pricing, availability and delivery requirements.
• Build strong relationships with customers by providing prompt, helpful and professional service.
• Advise customers on product availability, suitable alternatives, new products and current promotions where appropriate.
• Enter sales orders promptly and maintain accurate customer, contact and delivery information on the company system.
• Respond to order and customer queries, resolving straightforward issues and escalating more complex matters when required.

Stock and Systems

• Maintain accurate product, pricing, stock and customer information across the relevant business systems.
• Monitor stock availability and flag low stock, shortages or unusual demand to the Managing Director and relevant colleagues.
• Ensure orders are allocated against available stock and raise any discrepancies before delivery arrangements are confirmed.
• Assist with stock counts and help investigate differences between physical stock and system records.
• Prepare regular stock, order and sales reports to support day-to-day decision-making.

Deliveries

• Prepare and check delivery notes, order confirmations and other picking or dispatch documentation.
• Liaise with warehouse, delivery and transport colleagues to ensure orders are prepared and scheduled correctly.
• Keep customers informed of expected delivery arrangements, changes, shortages or delays.
• Record proof-of-delivery information, returns, damaged goods and delivery shortages accurately.
• Investigate delivery discrepancies and coordinate practical solutions with customers and internal teams.

General Administration and Management Support

• Maintain organised electronic and paper records for orders, deliveries, stock movements and customer correspondence.
• Work closely with sales, warehouse, delivery and accounts colleagues to ensure information flows accurately between departments.
• Provide general administrative support to the Managing Director and wider team as business needs arise.

Sales/Marketing Support

• Assisting with the preparation and updating of brochures, product lists and promotional materials.
• Supporting the Managing Director with customer communications relating to new products, special offers and promotions.
• Ensuring product descriptions, pricing and other information used in marketing materials are accurate and up to date.

Our client a busy family run, food related company based in Meath, require a dynamic/customer driven person to join their team. This is a great opportunity to utilise Customer service/Sales skills.

Office based

Hours: 2:00pm - 9:00pm, Monday to Friday

Pref: own car needed as client is on it's own site

Must live in Ireland/Meath/Louth as this is an immediate start

Salary €35k DOE