Customer Services Representative

Morgan McKinley; Shannon; On-site; EUR 28,000 - 36,000; Full time

Job summary

Morgan McKinley are partnering with a growing organisation in the industrial services sector to recruit a Customer Service Representative. You will support customer orders, coordinate deliveries and manage transport administration in a busy team.

The ideal candidate will have a Leaving Certificate or equivalent, experience in customer service or admin, strong IT skills (Word, Excel, Outlook) and familiarity with ERP systems. Candidates must have the right to work in the EU.

Qualifications

• Leaving Certificate or equivalent.
• Experience in a customer service or customer-facing administrative role.
• Experience in logistics, transport or freight is advantageous but not required.
• Strong IT skills including Word, Excel and Outlook.
• Familiarity with ERP systems or similar business software.
• Proven ability to manage customer enquiries and resolve queries professionally.

Responsibilities

• Process customer orders received by phone and email, recording details accurately.
• Communicate anticipated delivery dates in line with lead times.
• Coordinate with internal departments on order changes and delivery arrangements.
• Maintain and update customer accounts, delivery addresses and product information.
• Upload delivery information to third-party distribution systems within deadlines.
• Cooperate with external partners to resolve delivery queries.
• Coordinate with customers to amend delivery schedules as needed.
• Assist with site readiness for scheduled deliveries and health and safety procedures.
• Support the wider team with additional duties as required.

Skills

Customer service

IT skills

Microsoft Office

ERP systems

Communication

Organisation

Teamwork

Education

Leaving Certificate or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Morgan McKinley are delighted to be partnering with a growing organisation within industrial services sector to recruit a Customer Service Representative for their team.

This is an excellent opportunity for a customer-focused and organised individual to join a busy environment, supporting customer orders, delivery coordination and transport administration. The successful candidate will play a key role in ensuring orders are processed accurately, deliveries are coordinated efficiently and customers receive a high standard of service.

Key Responsibilities

• Process customer orders received by phone and email, ensuring all details are accurately recorded on internal systems.
• Communicate anticipated delivery dates and times to customers in line with agreed lead times.
• Liaise with internal departments regarding order changes, specific customer requirements and delivery arrangements.
• Maintain and update system records, including customer accounts, delivery addresses and product information.
• Upload delivery information to third-party distribution systems within the required deadlines.
• Liaise with external distribution partners to investigate and resolve delivery queries.
• Coordinate with customers to amend delivery schedules where necessary.
• Work closely with technical representatives to ensure customer sites are ready for scheduled deliveries.
• Adhere to all relevant health and safety procedures and support the wider team with additional duties as required.

The Ideal Candidate

• Leaving Certificate or equivalent qualification.
• Previous experience in a customer service or customer-facing administrative role.
• Experience within logistics, transport or freight would be advantageous but is not essential.
• Strong IT skills, including proficiency in Microsoft Office applications such as Word, Excel and Outlook.
• Familiarity with ERP systems or similar business software.
• Proven ability to manage customer enquiries, troubleshoot delivery issues and resolve queries in a professional and timely manner.
• Excellent communication and interpersonal skills, with a strong customer service focus.
• A proactive, can-do attitude with the ability to use initiative and work independently.
• Highly organised, with strong attention to detail and the ability to prioritise a busy workload.
• A collaborative approach, with the ability to work effectively as part of a team across different departments and locations.
• Candidates must already have the right to work in the EU.