Customer Service Representative

Morgan McKinley; Cork; On-site; EUR 24,000 - 36,000; Full time

Job summary

Morgan McKinley is recruiting a Customer Service Representative to join a busy organisation. The role focuses on delivering a high standard of customer service, handling enquiries, resolving issues and providing accurate information.

You will build positive customer relationships while working with internal teams to ensure smooth and efficient service. Excellent communication, strong attention to detail and a professional, customer-focused approach are essential.

Qualifications

• Proficiency in Microsoft Office
• Previous experience in a customer-facing environment
• Relevant customer service or administrative experience
• CRM or customer management system experience is advantageous
• Relevant qualification or third-level education is advantageous but not essential

Responsibilities

• Respond to customer enquiries via phone, email and other communication channels
• Provide professional and efficient customer service at all times
• Handle and resolve customer queries and complaints
• Process customer orders, requests and information accurately
• Maintain accurate customer records and update relevant systems
• Liaise with internal teams to resolve customer issues
• Escalate complex queries where appropriate
• Provide general administrative support as required
• Handle customer information with confidentiality and discretion

Skills

Customer service

Communication skills

Organisational skills

Problem solving

Education

Relevant qualification or third-level education

Tools

Microsoft Office

CRM system

Job description

We are currently recruiting for a Customer Service Representative to join a busy organisation. This is an excellent opportunity for a personable, organised and proactive individual who takes pride in delivering a high standard of customer service.

As a Customer Service Representative, you will act as a key point of contact for customers, handling enquiries, resolving issues and providing accurate and timely information. You will build positive customer relationships while working closely with internal teams to ensure a smooth and efficient service.

The ideal candidate will have excellent communication skills, strong attention to detail and a professional, customer-focused approach. You will be confident dealing with customers, able to manage multiple priorities and remain calm under pressure.

Key Responsibilities

• Respond to customer enquiries via phone, email and other communication channels
• Provide professional and efficient customer service at all times
• Handle and resolve customer queries and complaints
• Process customer orders, requests and information accurately
• Maintain accurate customer records and update relevant systems
• Liaise with internal teams to resolve customer issues
• Escalate complex queries where appropriate
• Provide general administrative support as required
• Handle customer information with confidentiality and discretion

About You

We are looking for someone who is professional, personable and customer-focused, with excellent communication skills and a positive approach.

You will ideally have:

• Previous customer service, administration, retail, hospitality or similar experience
• Excellent written and verbal communication skills
• Strong organisational skills and attention to detail
• The ability to handle challenging situations calmly and professionally
• Good problem-solving skills and the ability to use initiative
• Strong IT skills, particularly Microsoft Office
• A flexible, reliable and proactive approach
• The ability to work independently and as part of a team

Qualifications & Experience

• Proficiency in Microsoft Office
• Previous experience in a customer-facing environment
• Relevant customer service or administrative experience
• CRM or customer management system experience is advantageous
• Relevant qualification or third-level education is advantageous but not essential