Customer experience specialist

Morgan McKinley; Cork; On-site; EUR 28,000 - 32,000; Full time

Job summary

Morgan McKinley in Cork City is seeking a Customer Experience Specialist for a 6-month FTC with potential permanence. You will be the main touchpoint for customers, handling inquiries, resolving issues and ensuring a positive service experience.

Responsibilities include responding to inquiries via phone, email or live chat; logging interactions in the CRM; assisting with orders, returns and account setups; and escalating complex cases as needed.

Qualifications

• 4+ years of experience in customer service.
• Administration or office support experience.
• Clear verbal and written English communication.
• Basic computer literacy with fast typing; Salesforce CRM familiarity is a plus.
• Active listening, patience and problem solving under pressure.
• Ability to manage time, meet daily targets and follow SOPs.

Responsibilities

• Respond to inbound customer inquiries promptly via phone, email, or live chat.
• Identify customer needs, troubleshoot basic issues, and provide accurate, practical solutions.
• Assist customers with order status, returns, account setups, and general service questions.
• Log all customer interactions, notes, and resolution steps accurately in the CRM database.
• Route complex or unresolved issues to the appropriate internal teams or supervisors.
• Maintain a solid understanding of company products, services, and policies to assist customers effectively.

Skills

4+ years customer service

Office administration

Clear English communication

Active listening

Patience

Problem-solving under pressure

Time management

Typing speed

Tools

Salesforce

Job description

Job Title: Customer Experience Specialist

Employment Type: 6 months FTC with a view to permanent

Location: Cork City

Salary Range: 28-32k

About the Role

We are looking for a reliable and friendly Customer Service Representative to join our clients team. In this role, you will be the main point of contact for our customers, helping answer inquiries, resolve day-to-day issues, and ensure a positive customer experience.

Key Responsibilities

• Customer Interaction: Respond to inbound customer inquiries promptly via phone, email, or live chat.
• Problem Solving: Identify customer needs, troubleshoot basic issues, and provide accurate, practical solutions.
• Account Management: Assist customers with order status, returns, account setups, and general service questions.
• Record Keeping: Log all customer interactions, notes, and resolution steps accurately in the CRM database.
• Escalations: Route complex or unresolved issues to the appropriate internal teams or supervisors.
• Product Knowledge: Maintain a solid understanding of company products, services, and policies to assist customers effectively.

Qualifications & Requirements

• Experience: 4+ years of experience in customer service
• Administration: Previous administration or office support experience
• Communication: Clear verbal and written English communication skills with a polite, professional tone.
• Tech Skills: Basic computer literacy and fast typing skills; familiarity with CRM software (Salesforce) is a plus.
• Soft Skills: Active listening, patience, and strong problem-solving skills under pressure.
• Reliability: Ability to manage time effectively, meet daily targets, and follow company SOPs.

What's on offer?

• Immediate start.
• Temporary assignment for 6 months.
• Competitive salary.
• A supportive and friendly working environment.
• An opportunity to gain valuable experience with a well-established organisation.