Customer Services Coordinator

palebluedotrecruitment; Wicklow; On-site; EUR 30,000 - 45,000; Full time

Benefits offered by this job

Competitive salary

Long-term career progression opportunities

Collaborative team culture

Job summary

palebluedotrecruitment is looking for a Customer Service Co‑ordinator in Ireland, Leinster, Wicklow. This role involves managing customer orders and ensuring timely delivery, acting as the interface between customers and internal teams.

The ideal candidate will have 2–3 years of relevant experience, be proactive, and excel in communication. You will enjoy a competitive salary and have opportunities for career progression within a collaborative team culture.

Qualifications

• 2–3 years’ experience in customer service or order management.
• Experience working with ERP systems and managing order workflows.
• Strong attention to detail and excellent organisational skills.

Responsibilities

• Build and maintain strong relationships with customers.
• Process and manage customer orders through the ERP system.
• Communicate effectively with customers regarding order status.

Skills

Customer relationship management

Order management

Attention to detail

ERP systems

Strong communication skills

Job description

Job Description

Our client, a well-established manufacturer operating in a regulated environment, is seeking a proactive and customer-focused Customer Service Co‑ordinator to join their operations team. This is a key role within the business, acting as the primary interface between customers and internal teams, ensuring orders are managed efficiently and delivered on time and in full (OTIF). The successful candidate will have the opportunity to shape and develop the role, driving improvements in customer satisfaction, communication, and operational efficiency.

Responsibilities

• Build and maintain strong, long‑term relationships with customers across multiple regions.
• Process and manage customer orders through the ERP system, ensuring accuracy and timeliness.
• Monitor and maintain promised delivery dates on all open sales orders.
• Prepare commercial invoices and export documentation for international shipments.
• Liaise closely with warehouse, logistics, production planning, and finance teams to ensure customer requirements are met.
• Coordinate and prioritise multiple customer orders across capacity-constrained production environments.
• Track order progress end-to-end, ensuring full visibility and proactively expediting where required.
• Communicate effectively with customers regarding order status, changes, and timelines.
• Support the development and maintenance of rolling sales forecasts in collaboration with finance.
• Act as the voice of the customer internally, representing customer priorities in meetings and decision‑making forums.

Qualifications

• 2–3 years’ experience in a customer service, order management, or supply chain coordination role.
• Proven ability to build and maintain strong customer relationships.
• Experience working with ERP systems and managing order workflows.
• Strong attention to detail and excellent organisational skills.
• Ability to manage multiple priorities in a fast‑paced, dynamic environment.
• Strong communication skills, both written and verbal.
• Knowledge of ISO9001:2015 and/or cGMP environments is an advantage.
• A collaborative team player with a proactive and solutions‑focused mindset.

Key Attributes

• Customer‑first mindset with a strong sense of urgency.
• Highly organised with excellent follow‑through.
• Ability to think critically and solve problems proactively.
• Strong interpersonal skills with the ability to influence across teams.
• Comfortable working cross‑functionally in a production‑driven environment.
• Resilient and adaptable in managing changing priorities.

What’s on Offer

• Opportunity to shape and develop a key customer‑facing role
• Exposure to a dynamic, fast‑paced manufacturing environment
• Collaborative team culture with cross‑functional engagement
• Competitive salary and long‑term career progression opportunities