Key Account Manager

Dsv Air & Sea SAU; Dublin; Hybrid; EUR 60,000 - 90,000; Full time

Job summary

DSV is seeking an Operational Key Account Manager for Ireland. You will be the central contact for key clients, driving strategic engagement, growth and service excellence across contract logistics.

Work with cross-functional teams to deliver data-driven logistics solutions, manage KPIs, and build long-term partnerships. Excellent English communication, negotiation and analytical thinking are essential in our global, diverse business.

Qualifications

• Experience in customer relationship management or key account management.
• Strong commercial acumen with negotiation and presentation skills.
• Analytical, precise and solution-oriented approach.
• Customer-focused with ability to build long-term partnerships.
• Excellent written and spoken English; strong communication.
• Advanced MS Office skills, especially PowerPoint and Excel.
• Ability to collaborate across departments and manage multiple priorities.

Responsibilities

• Manage and grow existing customer accounts with Voice of the Customer.
• Be main contact for assigned customers; build multi-level relationships.
• Identify new opportunities; lead development and negotiation.
• Present data-driven, innovative logistics solutions tailored to customer needs.
• Lead customer meetings, including Monthly and Quarterly Business Reviews.
• Oversee contract reviews, pricing discussions, and change requests.
• Coordinate tender management and CIP initiatives.
• Track KPIs: revenue, customer satisfaction, and project delivery.
• Maintain customer data across Dynamics, Globecon, and NPS.
• Collaborate with Commercial Director to deliver growth and retention.

Skills

CRM & KAM

Negotiation

Presentation

Analytical thinking

English communication

Cross-functional collaboration

Customer focus

Tools

PowerPoint

Excel

Job description

At DSV we're building the world’s leading logistics and transport network. With this exciting growth comes opportunity — and we’re looking for new talent to join us.

Role: Operational Key Account Manager

Location: Flexible, Ireland (Baldonnell/Santry /Cork /Shannon)

Hours: Monday to Friday, 9:00 to 17:30

Are you passionate about developing long-term partnerships and delivering innovative logistics solutions?

We’re looking for a Key Account Manager to join our Contract Logistics team in Ireland. In this role, you’ll be the central point of contact for key clients, driving strategic customer engagement, business growth, and operational excellence. You’ll collaborate across multiple departments to ensure seamless service delivery, foster customer satisfaction, and identify new opportunities for improvement and expansion.

What will you be doing?

• Manage and grow existing customer accounts, ensuring a strong “Voice of the Customer” approach.
• Act as the main point of contact for assigned customers, building and maintaining strong multi-level relationships.
• Identify new business opportunities within existing accounts and lead the development and negotiation process.
• Present innovative, sustainable, and data-driven logistics solutions tailored to customer needs.
• Lead customer meetings, including Monthly and Quarterly Business Reviews.
• Oversee contract reviews, pricing discussions, and change requests to ensure commercial and operational alignment.
• Coordinate tender management and continuous improvement (CIP) initiatives.
• Track key performance indicators (KPIs), including revenue, customer satisfaction, and project delivery.
• Maintain accurate customer data across platforms such as Microsoft Dynamics, Globecon, and NPS.
• Collaborate with internal teams and the Commercial Director to deliver on growth and retention goals.

About You

• Proven experience experience in customer relationship management, key account management, or cross-product sales.
• Strong commercial acumen with proven negotiation and presentation skills.
• Analytical, precise, and solution-oriented working style.
• Strong customer focus and ability to build long-term partnerships.
• Confident communicator with excellent written and spoken English.
• Advanced MS Office skills, particularly PowerPoint and Excel
• Ability to work collaboratively across departments and manage multiple priorities effectively.

What can we offer you?

Competitive Salary Package and an opportunity to be a part of and grow within a driven and successful company, with a team of 160,000, operating in over 90 countries.

• Enhanced Annual Leave Entitlement from your start, which increases with length of service.
• Salary Sacrifice Cycle Scheme.
• Employee counselling, for support with physical and mental wellbeing.
• Company Pension, which, when a member of, also provides access to Life Cover and Critical Illness cover.

At DSV, we celebrate the diversity of our workforce and are committed to further enhancing it. We warmly welcome applications from individuals of all genders, ages, abilities, nationalities, religions, and sexual orientations.

Please be aware that all successful candidates will undergo necessary right-to-work checks and certain sites require 5-years’ worth of referencing and background checks.

We do not accept CV details from Recruitment Agencies unless DSV have engaged directly regarding the role requirements beforehand.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.