Customer Service Executive

Arthur J. Gallagher & Co. (AJG); Killarney; On-site; EUR 28,000 - 38,000; Full time

Benefits offered by this job

Competitive pay

Benefits programs

Career development

Job summary

Gallagher, GMIB, is seeking a Customer Service Executive in Ireland to help customers find the right protection and deliver a friendly, professional service across phone, email, and other channels.

No prior insurance experience is required; you will be supported with training and development to pursue professional qualifications while building a long-term career with a global broker.

Qualifications

• Demonstrated customer service experience desirable.
• Willing to pursue professional qualifications.
• Eligibility to work in Ireland.

Responsibilities

• Speak with customers to understand their needs and insurance options.
• Build lasting relationships through excellent service.
• Provide guidance on personal insurance products.
• Prepare quotations, renewals, and policy changes.
• Coordinate with insurers and underwriters to find best solutions.
• Handle calls, emails, and other channels.
• Maintain accurate customer records and compliance.
• Pursue ongoing training and development.

Skills

Communication skills

Customer focus

Team player

Tech-savvy

Education

Leaving Certificate

Third-level qualification

Job description

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You'll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

Overview

At GMIB, part of Gallagher, we're not looking for insurance experts. We're looking for great people.

People who enjoy helping others. People who are curious, motivated and eager to learn. People who want to build a career where they can develop new skills, gain professional qualifications and make a real difference to customers every day.

As part of Gallagher, one of the world's leading insurance brokerages, we're proud to invest in our people. Whether you're starting your career, looking for a fresh challenge, or bringing experience from retail, hospitality, banking, customer service or another industry, we'll give you the training, support and opportunities you need to succeed.

You don't need previous insurance experience. We'll teach you everything you need to know about the industry, provide support towards professional qualifications, and help you build a rewarding long‑term career with us.

How you'll make an impact

As a Customer Service Executive, you'll help customers find the protection that's right for them while delivering a friendly, professional and personalised service. You'll:

• Speak with customers to understand their needs and help them explore suitable insurance options.
• Build lasting relationships by delivering excellent customer service and support.
• Provide guidance on a range of personal insurance products.
• Prepare and manage quotations, renewals and policy changes.
• Work closely with insurers and underwriters to find the best solutions for customers.
• Support customers across phone, email and other communication channels.
• Maintain accurate customer records and ensure regulatory requirements are met.
• Continue developing your knowledge and professional skills through ongoing training and development opportunities.

About you

• Enjoy helping customers and providing excellent service.
• Are confident communicators and enjoy building relationships.
• Bring a positive attitude and a willingness to learn.
• Are organised and able to manage multiple priorities.
• Enjoy solving problems and finding practical solutions.
• Work well as part of a team and support those around them.
• Are comfortable using technology and learning new systems.
• Take pride in doing a great job and delivering high standards.

Most importantly, you do not need insurance experience. If you have strong customer service skills and a willingness to learn, we'd love to hear from you.

Essential Requirements

• Leaving Certificate (or equivalent qualification), or a relevant third-level qualification.
• The willingness and commitment to work towards the professional insurance qualifications required within the industry.
• Eligibility to work in Ireland.

Insurance might not be something you've considered before, but it offers a rewarding and long‑term career with plenty of opportunities to grow. At GMIB, part of Gallagher, you'll join a team that's supportive, welcoming and invested in your success from day one. We'll help you gain valuable skills, build your confidence and develop a career that can take you in many different directions.

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well‑being
• Career development opportunities and ongoing learning
• A collaborative, people‑first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. Although this role is listed as full‑time, if you’re in a job‑share partnership, work reduced hours, or have any other flexible arrangement, please still get in touch. We will also offer reasonable adjustments to the recruitment process if required, so please let us know.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)