Customer Service Advisor

Arthur J. Gallagher & Co. (AJG); Killarney; On-site; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits programs

Career development opportunities

Collaborative, people-first culture

Global reach with local impact

Job summary

Gallagher seeks a Customer Service Advisor in Ireland to help clients with personal insurance needs. No prior insurance experience required; you’ll receive structured training and support to build a long-term career.

You’ll work with customers across phone and email to understand needs, quote policies, and manage renewals, amendments, and liaison with insurers. Join a collaborative, people-first culture that values development and professional qualifications.

Qualifications

• Leaving Certificate or equivalent qualification.
• Relevant third level qualification is acceptable.
• Willingness to pursue professional insurance qualifications.

Responsibilities

• Build strong relationships with new and existing customers.
• Provide guidance and advice on a range of personal insurance products.
• Understand customers' needs and recommend appropriate solutions.
• Prepare and manage quotes, renewals and policy amendments.
• Liaise with insurers and underwriters to secure the best outcomes for customers.
• Deliver an exceptional customer experience across phone, email and other communication channels.
• Maintain accurate customer records and ensure compliance with industry regulations.
• Continue developing your insurance knowledge and professional qualifications.

Skills

Customer focus

Communication skills

Learning mindset

Adaptability

Organization

Fast-paced environment

Team player

Tech-savvy

Attention to detail

Education

Leaving Certificate or equivalent qualification

Tools

Microsoft Office

Job description

Introduction

Welcome to Gallagher - a global community of people who bring bold ideas, deep expertise, and a shared commitment to doing what’s right. We help clients navigate complexity with confidence by empowering businesses, communities, and individuals to thrive. At Gallagher, you’ll find more than a job; you’ll find a culture built on trust, driven by collaboration, and sustained by the belief that we’re better together. Whether you join us in a client-facing role or as part of our brokerage division, our benefits and HR consulting division, or our corporate team, you’ll have the opportunity to grow your career, make an impact, and be part of something bigger. Experience a workplace where you’re encouraged to be yourself, supported to succeed, and inspired to keep learning. That’s what it means to live The Gallagher Way.

Overview

At GMIB, part of Gallagher, we believe that when people feel supported, valued and empowered to grow, they do their best work. That's why we're looking for ambitious individuals who are ready to begin a rewarding career in insurance.

You don't need previous insurance experience. We're looking for people with the right attitude, a passion for helping customers, and a desire to learn. In return, we'll provide the training, support and development you need to build a successful long-term career with us.

As a Customer Service Advisor, you'll work closely with customers to understand their insurance needs, provide expert guidance, and help them find the right cover and protection. From day one, you'll be supported by experienced leaders and colleagues who are invested in your development and success.

How you'll make an impact

• Build strong relationships with new and existing customers.
• Provide guidance and advice on a range of personal insurance products.
• Understand customers' needs and recommend appropriate solutions.
• Prepare and manage quotes, renewals and policy amendments.
• Liaise with insurers and underwriters to secure the best outcomes for customers.
• Deliver an exceptional customer experience across phone, email and other communication channels.
• Maintain accurate customer records and ensure compliance with industry regulations.
• Continue developing your insurance knowledge and professional qualifications.

About you

• Customer-focused and enjoy helping others.
• Strong communicators, both verbally and in writing.
• Motivated to learn and develop professionally.
• Positive, adaptable and solution-oriented.
• Organised and able to prioritise effectively.
• Comfortable working in a fast-paced environment.
• Team players who enjoy collaborating with colleagues.
• Confident using technology and Microsoft Office applications.
• Committed to delivering high standards and attention to detail.

Applicants should have:

• A Leaving Certificate or equivalent qualification, or a relevant third level qualification

Successful candidates will be supported in achieving the relevant professional insurance qualifications required under Central Bank regulations.

Whether you're starting your career, changing direction, or looking for your next opportunity, we'd love to hear from you.

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Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself.

For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well‑being
• Career development opportunities and ongoing learning
• A collaborative, people‑first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace.

If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities.

Although this role is listed as full‑time, if you’re in a job‑share partnership, work reduced hours, or have any other flexible arrangement, please still get in touch. We will also offer reasonable adjustments to the recruitment process if required, so please let us know.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled).