Customer Service Advisor - Shape Sustainable Mobility

Radius Limited; Galway; On-site; EUR 27,000 - 33,000; Full time

Benefits offered by this job

Friendly culture

Growth opportunities

Bonus potential

Competitive core benefits

Job summary

Radius Limited in Galway is seeking a dedicated Customer Service Advisor to join our team. You will provide exceptional support to clients, resolve inquiries, and ensure a positive experience across phone, email, and chat channels.

As part of the Customer Service & Operations department, you will analyse issues, collaborate with internal teams, maintain records and contribute to process improvements, all while maintaining a friendly, agile, and innovative work environment in a fast-growing

Qualifications

• Proven experience in customer service, preferably in a similar advisor role.
• Excellent listening and problem-solving skills with a customer-centric approach.
• Strong verbal and written communication abilities.
• Ability to multitask and prioritize in a fast-paced environment, whilst maintaining attention to detail.
• Resilience and ability to remain calm under pressure.
• Quick learner with adaptability to changing processes and technologies.
• Knowledge of customer service principles and best practices.

Responsibilities

• Serve as the primary point of contact and respond promptly to customer inquiries, queries and complaints via phone, email, and chat.
• Analyse customer issues and implement effective solutions to meet their needs.
• Collaborate with internal teams to resolve complex customer problems.
• Maintain accurate records of customer interactions and follow-up actions.
• Identify opportunities for process improvements to enhance customer satisfaction.
• Participate in team meetings and training sessions to improve skills and knowledge.
• Handle escalated customer issues with empathy and professionalism.

Skills

Customer service experience

Active listening

Verbal and written communication

Multitasking

Resilience under pressure

Adaptability

Knowledge of customer service best-prs

Job description

Radius Limited in Galway is seeking a dedicated Customer Service Advisor to join our team. You will provide exceptional support to clients, resolve inquiries, and ensure a positive experience across phone, email, and chat channels.

As part of the Customer Service & Operations department, you will analyse issues, collaborate with internal teams, maintain records and contribute to process improvements, all while maintaining a friendly, agile, and innovative work environment in a fast-growing