Customer Experience & Solutions Advisor (Galway)

Radius; Connacht; On-site; EUR 26,000 - 34,000; Full time

Job summary

Radius in Galway is seeking a dedicated Customer Service Advisor to join our growing team. You will be the first point of contact for clients, resolving inquiries and ensuring a positive experience across phone, email and chat.

The role offers the opportunity to influence customer outcomes, collaborate with internal teams, and develop with a friendly, agile organisation that values inclusivity and continuous improvement.

Qualifications

• Proven experience in customer service, preferably in a similar advisor role.
• Excellent listening and problem-solving skills with a customer-centric approach.
• Strong verbal and written communication abilities.
• Ability to multitask and prioritize in a fast-paced environment, whilst maintaining attention to detail.
• Resilience and ability to remain calm under pressure.
• Quick learner with adaptability to changing processes and technologies.
• Knowledge of customer service principles and best practices.

Responsibilities

• Serve as the primary point of contact and respond promptly to customer inquiries, queries and complaints via phone, email, and chat
• Analyse customer issues and implement effective solutions to meet their needs
• Collaborate with internal teams to resolve complex customer problems
• Maintain accurate records of customer interactions and follow-up actions
• Identify opportunities for process improvements to enhance customer satisfaction
• Participate in team meetings and training sessions to improve skills and knowledge
• Handle escalated customer issues with empathy and professionalism

Skills

Customer service experience

Listening & problem-solving

Verbal & written communication

Multitasking

Resilience under pressure

Adaptability

Customer service principles

Job description

Radius in Galway is seeking a dedicated Customer Service Advisor to join our growing team. You will be the first point of contact for clients, resolving inquiries and ensuring a positive experience across phone, email and chat.

The role offers the opportunity to influence customer outcomes, collaborate with internal teams, and develop with a friendly, agile organisation that values inclusivity and continuous improvement.