Collections Advisor

Radius; Connacht; On-site; EUR 30,000 - 40,000; Full time

Job summary

Radius Galway is seeking a Collections Advisor to join our growing team. You will manage customer accounts, negotiate payment arrangements, and respond to inquiries with empathy while pursuing company objectives.

The role requires at least 1 year in collections or customer service, strong communication and problem-solving skills, and a commitment to ethical standards. 37.5 hours per week, Monday to Friday, 08:30–17:00, in our Galway office.

Qualifications

• Minimum 1 year of experience in collections, customer service, or related field.
• Customer-focused with empathy and patience for challenging conversations.
• Proactive, adaptable, and eager to learn and improve.
• High integrity and commitment to ethical standards.

Responsibilities

• Manage a portfolio of customer accounts and collect on outstanding balances.
• Negotiate payment arrangements balancing customer needs with company goals.
• Respond to inquiries with accurate information and guidance on options.
• Maintain detailed records of communications and actions on accounts.
• Escalate complex cases to Senior Collections Advisor or Supervisor as needed.
• Ensure compliance with policies and regulatory requirements.
• Identify opportunities to improve customer satisfaction while maximizing collections.
• Participate in training and share best practices.
• Meet individual and team performance targets.

Skills

Collections

Customer service

Empathy

Problem solving

Job description

We’re an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity and technology solutions. We support our customers with a range of products and services to meet their needs.

This is where you come in. We are on a journey of growth. We pride ourselves on being at the forefront of technology innovation and we invite you along on this journey.

We would love to welcome you to our Galway office, working hours of Monday-Friday, 8:30 am – 5:00 pm.

Job Description

As a Collections Advisor at Radius you will play a key role in supporting our collections team by managing customer accounts and recovering outstanding debts. This position requires a customer-focused professional with excellent communication skills, who can handle customer queries with empathy while working towards company objectives.

The ideal candidate will have experience in collections or customer service, a strong problem-solving approach, and a passion for delivering high-quality service.

Some of your daily responsibilities:

• Manage a portfolio of customer accounts, making outbound calls and responding to inbound inquiries to collect on outstanding balances.
• Negotiate payment arrangements and schedules that balance customer needs with company objectives.
• Handle customer queries professionally, providing accurate information and guidance regarding account status and payment options.
• Maintain detailed records of all communications and actions taken on customer accounts.
• Escalate complex cases or at-risk accounts to the Senior Collections Advisor or Collections Supervisor/Manager as needed.
• Ensure compliance with company policies and regulatory requirements during all collections activities.
• Identify opportunities to improve customer satisfaction while maximizing collections performance.
• Support the team by participating in training sessions and sharing best practices.
• Meet individual and team performance targets, contributing to the overall success of the collections team.

Qualifications

What do we expect of you?

• Minimum of 1 year of experience in collections, customer service, or a related field.
• A positive, customer-focused approach with a high level of empathy and patience with the ability to handle challenging conversations tactfully and professionally
• Proactive and adaptable, with a willingness and ability to learn, adapt and improve.
• High level of integrity and commitment to ethical standards.
• Basic knowledge of collections processes, and relevant regulatory requirements is a plus.

Additional information

• 37.5 hours per week - Monday to Friday 08:30-17:00