Collections Advisor

Radius Business Solutions Ireland Limited; Connacht; On-site; EUR 28,000 - 34,000; Full time

Job summary

Radius Business Solutions Ireland Limited, Galway office, is seeking a Collections Advisor to support the collections team by managing customer accounts and recovering outstanding debts. The role requires a customer-focused professional with excellent communication skills, empathy, and the ability to handle challenging conversations.

You will negotiate payment arrangements, maintain records, escalate complex cases, and ensure compliance with policies.

Qualifications

• Minimum of 1 year of experience in collections, customer service, or a related field.
• A positive, customer-focused approach with a high level of empathy and patience with the ability to handle challenging conversations tactfully and professionally.
• Proactive and adaptable, with a willingness and ability to learn, adapt and improve.
• High level of integrity and commitment to ethical standards.
• Basic knowledge of collections processes, and relevant regulatory requirements is a plus.

Responsibilities

• Manage a portfolio of customer accounts, making outbound calls and responding to inbound inquiries to collect on outstanding balances.
• Negotiate payment arrangements and schedules that balance customer needs with company objectives.
• Handle customer queries professionally, providing accurate information and guidance regarding account status and payment options.
• Maintain detailed records of all communications and actions taken on customer accounts.
• Escalate complex cases or at-risk accounts to the Senior Collections Advisor or Collections Supervisor/Manager as needed.
• Ensure compliance with company policies and regulatory requirements during all collections activities.
• Identify opportunities to improve customer satisfaction while maximizing collections performance.
• Support the team by participating in training sessions and sharing best practices.
• Meet individual and team performance targets, contributing to the overall success of the collections team.

Skills

Collections experience

Customer service

Communication skills

Empathy

Negotiation

Job description

Radius Business Solutions Ireland Limited

Ref: #JOB-2465729

Application Details

In order to work in Ireland a non-EEA National, unless they are exempted, must hold a valid employment permit. Please review the Eligibility and requirements for an employment permit if you are unsure of your eligibility to apply for this vacancy.

Job Description

Who are we? We’re an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity and technology solutions. We support our customers with a range of products and services to meet their requirements. This is where you come in. We are on a journey of growth. We pride ourselves on being at the forefront of technology innovation and we invite you along on this journey. We would love to welcome you to our Galway office, working hours of Monday-Friday, 8:30 am – 5:00 pm.

As a Collections Advisor at Radius you will play a key role in supporting our collections team by managing customer accounts and recovering outstanding debts. This position requires a customer-focused professional with excellent communication skills, who can handle customer queries with empathy while working towards company objectives.

The ideal candidate will have experience in collections or customer service, a strong problem-solving approach, and a passion for delivering high-quality service. Some of your daily responsibilities:

• Manage a portfolio of customer accounts, making outbound calls and responding to inbound inquiries to collect on outstanding balances.
• Negotiate payment arrangements and schedules that balance customer needs with company objectives.
• Handle customer queries professionally, providing accurate information and guidance regarding account status and payment options.
• Maintain detailed records of all communications and actions taken on customer accounts.
• Escalate complex cases or at-risk accounts to the Senior Collections Advisor or Collections Supervisor/Manager as needed.
• Ensure compliance with company policies and regulatory requirements during all collections activities.
• Identify opportunities to improve customer satisfaction while maximizing collections performance.
• Support the team by participating in training sessions and sharing best practices.
• Meet individual and team performance targets, contributing to the overall success of the collections team.

Qualifications: What do we expect of you?

• Minimum of 1 year of experience in collections, customer service, or a related field.
• A positive, customer-focused approach with a high level of empathy and patience with the ability to handle challenging conversations tactfully and professionally.
• Proactive and adaptable, with a willingness and ability to learn, adapt and improve.
• High level of integrity and commitment to ethical standards.
• Basic knowledge of collections processes, and relevant regulatory requirements is a plus.

Additional information €31,000 starting salary 37.5 hours per week - Monday to Friday 08:30-17:00 Galway office

• Sector: financial and insurance activities

Career Level

• Experienced [Non-Managerial]