Customer Service Advisor

Radius; Connacht; On-site; EUR 26,000 - 34,000; Full time

Job summary

Radius in Galway is seeking a dedicated Customer Service Advisor to join our growing team. You will be the first point of contact for clients, resolving inquiries and ensuring a positive experience across phone, email and chat.

The role offers the opportunity to influence customer outcomes, collaborate with internal teams, and develop with a friendly, agile organisation that values inclusivity and continuous improvement.

Qualifications

• Proven experience in customer service, preferably in a similar advisor role.
• Excellent listening and problem-solving skills with a customer-centric approach.
• Strong verbal and written communication abilities.
• Ability to multitask and prioritize in a fast-paced environment, whilst maintaining attention to detail.
• Resilience and ability to remain calm under pressure.
• Quick learner with adaptability to changing processes and technologies.
• Knowledge of customer service principles and best practices.

Responsibilities

• Serve as the primary point of contact and respond promptly to customer inquiries, queries and complaints via phone, email, and chat
• Analyse customer issues and implement effective solutions to meet their needs
• Collaborate with internal teams to resolve complex customer problems
• Maintain accurate records of customer interactions and follow-up actions
• Identify opportunities for process improvements to enhance customer satisfaction
• Participate in team meetings and training sessions to improve skills and knowledge
• Handle escalated customer issues with empathy and professionalism

Skills

Customer service experience

Listening & problem-solving

Verbal & written communication

Multitasking

Resilience under pressure

Adaptability

Customer service principles

Job description

Heard of us?

We’re an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity and technology solutions. We support our customers with a range of products and services to meet their needs.

Company Description

We’re an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity and technology solutions. We support our customers with a range of products and services to meet their needs.

Since 1990 our ambition has never wavered. From humble beginnings, our vision and drive has seen us venture into new markets with confidence and stay ahead of market trends. Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings. Sustainability is at the core of our offering. With our leading e-mobility solutions, we’re committed to guiding businesses through the energy transition, building solutions for a more sustainable, connected future.

This is where you come in. We are on a journey of growth. We pride ourselves on being at the forefront of technology innovation and we invite you along on this journey.

Job Description

We are seeking a dedicated Customer Service Advisor to join our team in Galway. As a key member of our customer-facing operations, you will be responsible for providing exceptional support to our valued clients, resolving inquiries, and ensuring a positive customer experience.

• Serve as the primary point of contact and respond promptly to customer inquiries, queries and complaints via phone, email, and chat
• Analyse customer issues and implement effective solutions to meet their needs
• Collaborate with internal teams to resolve complex customer problems
• Maintain accurate records of customer interactions and follow-up actions
• Identify opportunities for process improvements to enhance customer satisfaction
• Participate in team meetings and training sessions to improve skills and knowledge
• Handle escalated customer issues with empathy and professionalism

Qualifications

• Proven experience in customer service, preferably in a similar advisor role
• Excellent listening and problem-solving skills with a customer-centric approach
• Strong verbal and written communication abilities
• Ability to multitask and prioritize in a fast-paced environment, whilst maintaining attention to detail
• Resilience and ability to remain calm under pressure
• Quick learner with adaptability to changing processes and technologies
• Knowledge of customer service principles and best practices

Additional Information

What can you expect of us?

• A friendly culture that mirrors our proposition to our customers.
• A fast-growing organisation that defines itself as being agile and innovative
• A drive for continuous improvement, which you will be empowered to get behind from day one.
• A commitment to building a working environment that values inclusivity, innovation, agility, and drive.

And of course, you will be compensated competitively, with a good range of core benefits and bonus potential.

Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.

We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you.

We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.