Customer Account Manager

Radius Limited; Galway; On-site; EUR 35,000 - 50,000; Full time

Benefits offered by this job

Pension contribution

Company incentive schemes

Employee recognition programmes

25 days holiday + bank holidays

Job summary

Radius Limited, a long-established provider of fuel cards in Ireland, is seeking an SME Account Manager to manage a portfolio of business customers and grow value from existing services. You'll build strong relationships, understand client needs, and identify opportunities to introduce additional products to support client businesses.

The role focuses on delivering outstanding service, achieving sales and retention targets, and working with colleagues across Radius to drive results.

Qualifications

• No specific years of experience required.
• Strong communication and relationship-building skills.
• Willingness to learn commercial skills.
• Experience in customer-facing roles is a plus.

Responsibilities

• Support customers with account queries and provide excellent service.
• Understand customer needs and identify opportunities to introduce products and services.
• Conduct regular conversations to strengthen relationships and loyalty.
• Work toward sales, retention and activity targets.
• Manage customer portfolio and keep records up to date.
• Collaborate with colleagues across the business to deliver results.

Skills

Sales & Account Management

Communication

Relationship-building

Customer service

Organisation

Microsoft Office

Job description

We’re an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in‑class sustainable mobility, connectivity and technology solutions. We support our customers with a range of products and services to meet their needs.

Radius has been a leading provider of fuel cards in Ireland for 30 years through our DCI network, which we own and operate, working with our partners to offer full geographical site coverage across Ireland.

Job Description

Looking for your next step in sales or account management?

Are you great with people, enjoy building relationships and love helping customers get the most from the products and services they use?

We're looking for an enthusiastic SME Account Manager to join our growing team. Whether you've worked in sales, account management, customer service, retail, hospitality or another customer-facing role, this could be the perfect opportunity to develop your career within a successful and fast-paced business.

You’ll inherit an established portfolio of customers, helping them get the best value from our services while identifying opportunities to introduce additional products that can support their business needs.

If you're confident, motivated and enjoy speaking with customers, we'd love to hear from you.

What You’ll Be Doing

As one of our Account Managers, you'll become the trusted point of contact for a portfolio of business customers.

Your day-to-day responsibilities will include:

• Supporting customers with account queries and providing excellent service
• Understanding customer needs and identifying opportunities to introduce additional products and services
• Conducting regular customer conversations to strengthen relationships and increase customer loyalty
• Working towards sales, retention and activity targets
• Managing your customer portfolio effectively and ensuring customers receive the best possible experience
• Collaborating with colleagues across the business to deliver outstanding results
• Maintaining accurate records and keeping customer information up to date

What We’re Looking For

You don’t need years of experience. We're looking for people with the right attitude, energy and relationship-building skills.

We'd Love to Hear From You If You Have:

• Previous experience in sales, account management, customer service or another customer-facing role
• Strong communication skills and confidence speaking with customers
• A positive and proactive attitude
• The ability to build rapport and develop long-term relationships
• Strong organisation skills and attention to detail
• Basic Microsoft Office skills
• A willingness to learn and develop your commercial skills

What Makes You Successful?

You’ll thrive in this role if you're:

• Motivated by targets and achieving goals
• Curious and eager to learn
• Resilient and self-motivated
• A great listener who enjoys solving problems
• Passionate about delivering a great customer experience

Additional Information

Your impact on Radius will be rewarded with the opportunity to develop and progress your career in many directions.

You’ll also have access to our competitive reward and benefits package, which includes:

• Pension contribution
• Company incentive schemes
• Employee recognition programmes
• 25 days holiday + bank holidays

#LI-RW1

Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.

We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you.

We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.