Customer Service Advisor – Part-Time

Capita; Clonakilty; On-site; EUR 26,000 - 38,000; Full time

Job summary

Jobtailor in Ireland is seeking a customer service professional to deliver excellent service across phone, email, webchat and social channels.

You will identify vulnerable customers with care, handle escalations professionally, and log interactions accurately while maintaining empathy and ownership.

Qualifications

• Previous customer service experience (social media experience advantageous).
• Excellent communication skills.
• Ability to confidently use multiple systems simultaneously.
• Strong listening skills and customer empathy.
• Self-motivated with ownership of customer issues.

Responsibilities

• Deliver excellent customer service, ensuring the best outcome for each customer
• Handle queries across phone, email, webchat, and social channels
• Identify and support vulnerable customers with care and empathy
• Manage escalations professionally, ensuring accurate logging

Skills

Customer service experience

Excellent communication

Multitasking across systems

Listening skills

Empathy

Ownership of issues

Job description

• Deliver excellent customer service, ensuring the best outcome for each customer
• Handle queries across phone, email, webchat, and social channels
• Identify and support vulnerable customers with care and empathy
• Manage escalations professionally, ensuring accurate logging

Requirements

• Previous customer service experience (social media experience advantageous)
• Excellent communication skills
• Ability to confidently use multiple systems simultaneously
• Strong listening skills and customer empathy
• Self‑motivated with ownership of customer issues