Customer Service Advisor (Hybrid) | Clonakilty

ellio cx; Cork; Hybrid; EUR 26,000 - 32,000; Full time

Job summary

CAPITA CUSTOMER SOLOUTIONS in Clonakilty, Ireland, is seeking a Customer Service Advisor for a hybrid role. You will handle enquiries, solve problems, and deliver exceptional service as the voice of our client's customers.

Offering a permanent full-time position with start date 12 October 2026, the role includes remote training and then hybrid work: 3 days in the Clonakilty office and 2 days from home. Salary is €29,432 per annum.

Qualifications

• Excellent verbal and written communication skills required.
• Customer service experience preferred.
• Ability to work flexible shifts and attend Clonakilty office 3 days per week after training.

Responsibilities

• Handle enquiries from customers, provide solutions and resolve issues.
• Deliver exceptional service as the voice of the client’s customers.
• Adapt to hybrid work model with training completed remotely.

Skills

Communication skills

Customer service

Problem-solving

Flexibility

Fast-paced environment

Learning and development

Eligibility Ireland

Office attendance Clonakilty

Education

Level 4 qualification

Job description

Customer Service Advisor (Hybrid) | Clonakilty

Ref: #JOB-2473189

CAPITA CUSTOMER SOLOUTIONS, Unit B, W Cork Bus and Tech , Co. Cork, P85 YH98

Application Details

In order to work in Ireland a non-EEA National, unless they are exempted, must hold a valid employment permit.Please review the Eligibility and requirements for an employment permit if you are unsure of your eligibility to apply for this vacancy.

Job Description

Are you naturally curious and passionate about helping people?We're growing and looking for Customer Service Advisors who bring genuine energy, curiosity. As the voice of our client's customers, you'll handle enquiries, solve problems, and deliver exceptional service.What's on OfferPermanent Full-Time PositionStart Date: 12 October 2026Fully Remote TrainingHybrid Working Following TrainingSupportive Team EnvironmentCareer Development OpportunitiesSalary: €29,432 per annumHybrid WorkingTraining completed remotely from homeFollowing successful training:3 days per week in the Clonakilty office2 days per week working from home

Requirements

• Excellent communication skills
• Strong customer service experience
• Positive attitude and problem-solving ability
• Flexibility to work shifts across operating hours
• Ability to work in a fast-paced environment
• Desire to learn and develop
• Essential RequirementsExcellent verbal and written communication skills
• Customer service experience preferred
• Ability to work flexible shifts
• Eligible to work in Ireland
• Ability to attend the Clonakilty office 3 days per week following training

• This vacancy is suitable for Remote/Blended working
• Sector: transportation and storage

Career Level

• Entry Level

Candidate Requirements

Essential

• Minimum Experienced Required (Years): 1
• Minimum Qualification: Level 4 (incl Leaving Certificate/ Leaving Certificate Applied/ Leaving Certificate Vocational Programme)

Desirable

• Ability Skills: Communications, Customer Service, Technical IT
• Competency Skills: Collaboration, Time Management
• Competency Skills: , ,
• Specialising In: verbal communication, customer service, communication skills