Assistant, Customer Service (M/F/D)

Pandora Jewelry; Dublin; On-site; EUR 17,000 - 22,000; Part time

Job summary

Pandora Jewelry in Dublin seeks a Seasonal Customer Service Assistant to support customers across phone, email and social media. As the first point of contact you will resolve queries and guide shoppers through product choices.

Based in Blackrock, this part-time role runs Monday to Friday 8:30am–5:00pm. You will monitor feedback, coordinate with fulfilment on orders, returns and refunds, and keep accurate records of customer interactions.

Qualifications

• Experience in customer service, preferably in ecommerce or retail.
• Excellent written and verbal communication.
• Ability to multitask and stay organized.
• Empathetic with a customer-centric approach.

Responsibilities

• Respond to customer inquiries via phone, email, and social media.
• Monitor online reviews and respond to feedback.
• Work with fulfilment to resolve order issues and stock queries.
• Track order statuses and update customers on delivery/returns.
• Process returns and refunds per policy.
• Maintain accurate records of customer interactions.
• Provide product information and assist customers in choosing items.
• Adhoc duties as requested by management.

Skills

Strong communication

Customer service experience

Ecommerce/retail

Calm under pressure

Attention to detail

Empathy

Problem solving

Job description

Seasonal Customer Service Assistant

Location: Blackrock, Dublin

We are seeking a motivated and solution-driven Customer Service Assistant to provide support across phone, email, and social media channels. You’ll be the first point of contact for customer queries, ensuring a positive experience and resolving any issues quickly and efficiently. You’ll also monitor reviews and feedback and collaborate with the fulfilment team to address order-related concerns and help improve customer satisfaction.

What to expect from the role

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and social media
• Monitor online reviews, responding to feedback to maintain a positive brand reputation
• Work closely with the fulfilment team to address order issues, delays, or stock-related queries
• Track and update customers on the status of their orders, including delivery or return status
• Resolve customer complaints in a timely and effective manner, offering solutions where possible, in line with company policies
• Assist with processing returns and refunds according to company policies
• Maintain accurate records of customer interactions and ensure all queries are documented
• Provide detailed product information and assist customers with choosing items
• Any adhoc duties as requested by management

Key Skills & Attributes

• Strong communication skills, both written and verbal
• Previous customer service experience, ideally in an eCommerce or retail environment
• Calm and collected when handling customer issues or complaints
• Collaborate with other departments in response to customer needs
• Detail oriented with strong organisational and multi-tasking abilities
• Empathetic, with a customer-centric approach
• Proactive and solution-driven

Working Hours

Normal working hours are Monday to Friday, 8:30am to 5:00pm, working 5 days per week.

Job Details

• Job Title: Assistant, Customer Service (m/f/d)
• Position Type: Part Time
• Date Posted: 10/13/2026
• Career Area: Corporate
• Location(s): Dublin, D, Ireland
• Job ID: 41576
• Reference Number: