Customer Service Administrator

Stericycle; Dublin; On-site; EUR 26,000 - 36,000; Full time

Benefits offered by this job

Contributory Pension Scheme

Life Insurance

Access to SteriCares employee support

SteriCycle University

Annual performance related pay review

Referral Scheme

Flu voucher

Eye Test voucher

Job summary

Stericycle is seeking a Customer Service Administrator based in Ireland to handle customer queries via phone, email, and web systems. You will log interactions accurately, maintain CRM records, and strive for first-contact resolution while collaborating with internal teams to meet client requirements.

Ideal candidates will have fast-paced call centre experience, strong IT skills including MS Office, and the ability to work under pressure in a team-oriented environment.

Qualifications

• Experience in a fast paced, telephone-based customer service environment.
• Able to manage time and workload without direct supervision.
• Strong communication skills including listening and accurately documenting customer requests.

Responsibilities

• Answer incoming telephone calls within service levels.
• Aim for high customer satisfaction.
• Promote a positive team culture and effective teamwork.
• Achieve target rates on calls and cases.
• Promote a first-time-fix approach.
• Log full details of each interaction on the customer account.
• Follow guidelines and best practices when handling contacts.
• Resolve queries at first contact where possible and escalate when needed.
• Liaise with all departments to meet client requirements.

Skills

Telephone support

CRM

Microsoft Office

Time management

Communication

Team player

Relationship building

Education

Junior Certificate

Leaving Certificate

Tools

CRM

Microsoft Office

Job description

About Us:

Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment. Since our founding over 30 years ago, we have grown from a small start-up in medical waste management into a leader across a range of increasingly complex and highly regulated arenas, serving healthcare organizations and commercial businesses of every size. Every day, we help our customers solve complex challenges by safely managing materials that could otherwise spread disease, contaminate the environment, or compromise one’s identity.

Join us on our mission to protect health and well-being in a safe, responsible, and sustainable way.

Position Purpose:

We are looking for an experienced Customer Service Advisor with strong administration and communication skills for this fast-paced Customer support role. Working as part of the Customer Support Team the main aim of this role is to provide excellent customer support to incoming customer queries via the telephone, email and web-based systems.

Key Job Activities:

The main responsibilities of this Customer Service Administrator will include:

Answering incoming telephone calls within the agreed service levels.

Focussing on attaining high levels of customer satisfaction.

Promoting a positive team culture and contributing to effective team working.

Achieving the set target rates on calls and cases.

Promoting a “first time fix” approach.

Ensuring that full details of each interaction is logged on the electronic customer account.

Following the agreed guidelines and best practice when handling customer contacts.

Resolving each query at the first point of contact where possible and escalating issues upwards where this cannot be achieved.

Liaising with all departments to meet client requirements.

Education:

Preferred Education: in English

Junior Certificate and Leaving Certificates.

Experience (EMEAA):

We are looking for a Customer Service Administrator who can demonstrate:

Experience in a fast paced, telephone-based customer service work environment.

The ability to manage time and workload without direct supervision.

The ability to build effective working relationships quickly with customers and colleagues.

Excellent communication skills including listening and accurately documenting customer requests.

A strong team player who can work well under pressure and manage a large customer base.

Good knowledge of information technology including Microsoft Office and previous experience of using a CRM.

Certifications and/or Licenses:

Benefits:

Stericycle offers you:

• - Contributory Pension Scheme
• - Life Insurance
• - Access to SteriCares, our employee support fund
• - Stericycle University – Our online library of self-development & learning
• - Annual performance related pay review.
• - Referral Scheme (Earn by introducing people in your network to the Stericycle family)
• - Flu voucher
• - Eye Test voucher

And more…

Disclaimer:

The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job. This document does not create an employment contract, implied or otherwise, and it does not constitute any right or guarantee of employment condition. This position is open to people with disabilities. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources and risks prevention policies and local laws. To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice.