Customer Experience & Support Specialist

Stericycle; South Dublin; Remote; EUR 26,000 - 34,000; Full time

Benefits offered by this job

Contributory Pension Scheme

Life Insurance

SteriCares employee support fund

Stericycle University – Our online lib

Annual performance related pay review

Referral Scheme

Job summary

Stericycle is seeking a Customer Service Administrator in Ireland to support the Customer Support Team. You will handle incoming queries by phone, email and web systems, ensure accurate data logging and strive for first-time resolution.

Ideal candidates have experience in fast-paced telephone-based service, strong IT skills including Microsoft Office, and the ability to build quick relationships with customers and colleagues while working under pressure.

Qualifications

• Experience in a fast paced, telephone-based customer service environment.
• Ability to manage time and workload without direct supervision.
• Ability to build effective working relationships quickly with customers and colleagues.
• Excellent communication skills including listening and accurately documenting customer requests.
• Strong team player who can work well under pressure and manage a large customer base.
• Good knowledge of information technology including Microsoft Office and experience using a CRM.

Responsibilities

• Answering incoming telephone calls within the agreed service levels.
• Focussing on attaining high levels of customer satisfaction.
• Promoting a positive team culture and contributing to effective team working.
• Achieving the set target rates on calls and cases.
• Promoting a “first time fix” approach.
• Ensuring that full details of each interaction is logged on the electronic customer account.
• Following the agreed guidelines and best practice when handling customer contacts.
• Resolving each query at the first point of contact where possible and escalating issues upwards where this cannot be achieved.
• Liaising with all departments to meet client requirements.

Skills

Customer service experience

Communication

Time management

Team player

CRM experience

Education

Junior Certificate and Leaving Certificates

Tools

Microsoft Office

CRM

Job description

Stericycle is seeking a Customer Service Administrator in Ireland to support the Customer Support Team. You will handle incoming queries by phone, email and web systems, ensure accurate data logging and strive for first-time resolution.

Ideal candidates have experience in fast-paced telephone-based service, strong IT skills including Microsoft Office, and the ability to build quick relationships with customers and colleagues while working under pressure.