Telephone Administrator

NEC Software Solutions (India); Cork; On-site; EUR 28,000 - 36,000; Full time

Job summary

NEC Software Solutions is seeking an administrator to act as the first point of contact for the programme’s patients in Cork. Training and support will be provided, and you will manage bookings, patient records, and timely communication of screening results.

Role requires excellent communication, IT skills, and attention to data protection, with Irish work rights. Garda vetting may be required. Competitive salary and pension options available.

Qualifications

• Excellent communication skills across telephone, written and electronic formats.
• Customer service experience is desirable.
• Excellent IT skills and a working understanding of Microsoft Office software.
• Minimum of a Leaving Certificate or equivalent qualification.

Responsibilities

• Booking, rearrangement, and cancellation of appointments.
• Management of electronic patient records with accurate data entry.
• Timely issuing of screening results and accurate clinical data to patients and healthcare professionals.
• Handling of sensitive Personal Identifiable Data (PID) in line with Data Protection Act and guidelines.
• General administrative tasks as required.

Skills

Excellent communication

Customer service

IT skills (Microsoft Office)

Leaving Certificate or equivalent

Education

Leaving Certificate or equivalent

Tools

Microsoft Office

Job description

Company Description

Come join us and make a difference in the world!
Discover more at www.necsws.com

Job Description

The role of the administration is to act as the first point of contact on behalf of the business for the programme’s patients. Experience is not essential as full training and support will be provided.

Main Responsibilities

• The booking, rearrangement, and cancellation of appointments.
• Management of electronic patient records, ensuring accurate data entry.
• Timely issuing of all screening results and accurate clinical data to patients and healthcare professionals.
• Ensuring all documentation of a sensitive nature and containing Personal Identifiable Data (PID) is handled in a secure and proper manner in line with 1998 Data Protection Act and Calidcott Principal Guidelines.
• General Ad Hoc Administrative tasks

Qualifications

• Excellent communication skills covering telephone, written and electronic formats.
• Customer service experience is desirable
• Excellent IT skills and a working understanding of Microsoft Office software.
• Minimum of a Leaving Certificate or equivalent qualification.

Additional Information

Proficiency in Irish language and or any other language is desirable. Candidates must be able to demonstrate a pre-existing right to work and travel within the EU. Documentary evidence will be required.

All offers are subject to satisfactory vetting, references and occupational health checks. All offers are subject to satisfactory vetting and reference checks. Depending on the nature of the role Garda Vetting may also be required.

Who are we?

Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services. We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference. We’d love your help. And we’ll support you all the way.

NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.