Scheduler – Homecare Care Connect Group

Careconnectgroup; Cork; On-site; EUR 30,000 - 40,000; Full time

Benefits offered by this job

Private healthcare contribution

Up to 25 days holidays plus bank holidays

Opportunities for continual healthcare training

Job summary

Careconnectgroup is seeking a Scheduler – Homecare based in Little Island, Cork. This role involves managing care packages, overseeing rotas, and ensuring high-quality service delivery to clients and care staff. The ideal candidate will have at least 2 years of relevant experience in a healthcare environment.

We offer a competitive salary, healthcare contributions, and a supportive work culture with opportunities for professional development. Interested candidates should submit their CVs or contact Emma at 086 7700 600.

Qualifications

• At least 2 years of experience in a similar role or fast-paced administrative position in healthcare.
• Efficient use of IT systems, preferably OneTouch CRM.
• Excellent standard of English with strong organizational skills.

Responsibilities

• Manage new package requests from HSE and private sector.
• Monitor client care calls and maintain documentation.
• Prepare weekly and monthly reports for management.

Skills

Customer service

Organizational skills

IT systems efficiency

Relationship building

Commercial acumen

Education

QQI Level 5 in healthcare

Tools

OneTouch CRM system

Job description

The role

Care Connect Group are currently recruiting a Scheduler – Homecare to join our team. This is a full-time permanent position based in Little Island, Cork.

Duties of the role

• Responsible for the growth hours in your area by managing new packages requests from the HSE and private sector.
• Upload carer rosters and client templates– week 1 / week 2
• Have complete oversight and accountability of rotas.
• Monitor client care calls including missed and late calls.
• Process new client referrals, handle documentation and records for both clients and care staff, and maintain up-to-date files and computer systems.
• Complete Timesheets daily and handling administrative duties.
• Analyse opportunities for growth and communicate where new staff are required to accommodate business demand, liaise with recruitment.
• Work closely with the Operations Team in your area.
• Demonstrate a high level of customer service while answering calls from the HSE Home Support Office, clients and carers.
• Building the most effective external customer and stakeholder relationships in the HSE South West region to maximise the business.
• Preparing effective management information to show the efficiency of runs and staff capacity on a weekly basis and ensure staff capacity levels are met.
• Prepare weekly reports for management to outline efficiency and quality.
• Prepare daily (referrals), monthly, quarterly and annual reports.
• Demonstrate efficiency and quality of runs and staff capacity.
• Complete on call log each day of concerns or issues and pass onto relevant on call personnel.
• Prepare contingency plans, effective management of risk (adverse weather etc).
• Maintain an accurate and coherent log of all client and carer concerns on internal systems and report on accordingly.
• Be willing to grow and adjust within the role to satisfy the needs of a fast paced, ever-expanding business.
• The post holder may be required to undertake such other duties as may be required to meet the needs and responsibility of the Company.

The successful candidate should have

• At least 2 years experience in a similar role or in a fast paced Administrative position within a Healthcare environment.
• QQI Level 5 award in healthcare desirable.
• Efficient use of IT systems (OneTouch CRM system beneficial).
• High level of customer service to calmly deescalate complaints and concerns.
• Successful relationship building and representing a business externally.
• Successful business development.
• A sense of commercial acumen and ambition.
• Strong organisational and communication skills with an excellent standard of English.

What we offer

• Competitive annual salary
• Private healthcare contribution
• Modern Cork office, casual dress code, and supportive work culture
• Regular team events, social activities and recognition of success
• Up to 25 days holidays plus bank holidays
• Wedding leave
• Volunteer leave
• Opportunities for continual healthcare training
• A career pathway for progression within the company

Interested candidates should submit an updated CV

Please apply, call Emma on 086 7700 600 or alternatively send an up-to-date CV [e-mail]