Help Desk Administrator

Sodexo Ltd; Dublin; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Unlimited wellbeing platform access

Employee Assistance Programme

24h virtual GP Service

Pension Plan

Bike to Work Scheme

Discounts scheme

Career learning and development tools

Inclusive employer benefits

Job summary

Sodexo Ltd is seeking an organised Helpdesk Administrator to join the Administration team in Ireland. You will be the first point of contact for facilities helpdesk queries, coordinating requests and supporting on-site teams to ensure timely, contract-compliant resolutions.

You’ll use CMMS systems, manage tasks, assist with invoicing and payroll, and contribute to monthly reporting. Strong Excel/Word/Outlook skills and a proactive attitude are essential.

Qualifications

• Previous experience in administration, customer service, or a similar helpdesk role.
• Excellent Microsoft Office skills including Excel, Word and Outlook.
• Strong communication, organisational and problem-solving skills.
• Experience with bookkeeping, accounts processing and reporting.
• High attention to detail and ability to prioritise workloads in a fast-paced environment.
• Proactive, self-motivated and professional approach.

Responsibilities

• Act as the first point of contact for facilities helpdesk queries, logging and managing requests through the CMMS system.
• Liaise with on-site FM teams, caretakers, and cleaning staff to ensure timely resolution of issues.
• Monitor work orders and ensure compliance with contractual KPIs and SLAs.
• Analyse reports, track outstanding requests, and support monthly reporting.
• Assist with invoicing, payroll, accounts administration, and purchase orders.
• Manage supplier queries and support contract administration, audits, and meetings.
• Provide general administrative and office support as required.

Skills

Administration

Customer service

Helpdesk

Excel

Word

Outlook

Communication

Organisation

Problem-solving

Bookkeeping

Accounts processing

Reporting

Attention to detail

Prioritisation

Proactive

Tools

CMMS system

Excel

Word

Outlook

Job description

Are you organised, proactive, and passionate about delivering excellent customer service? We’re looking for a

Helpdesk Administrator to join our Administration team, supporting the delivery of high-quality facilities management services.

As the first point of contact for facilities management queries, you’ll play a key role in coordinating requests, supporting on-site teams, and ensuring issues are resolved efficiently and in line with contractual requirements.

Key Responsibilities

• Act as the first point of contact for facilities helpdesk queries, logging and managing requests through the CMMS system.
• Liaise with on-site FM teams, caretakers, and cleaning staff to ensure timely resolution of issues.
• Monitor work orders and ensure compliance with contractual KPIs and SLAs.
• Analyse reports, track outstanding requests, and support monthly reporting.
• Assist with invoicing, payroll, accounts administration, and purchase orders.
• Manage supplier queries and support contract administration, audits, and meetings.
• Provide general administrative and office support as required.

What We’re Looking For

• Previous experience in administration, customer service, or a similar helpdesk role.
• Strong Microsoft Office skills, particularly advanced Excel, Word, and Outlook.
• Excellent communication, organisational, and problem-solving skills.
• Experience with bookkeeping, accounts processing, and reporting.
• Strong attention to detail and the ability to prioritise workloads in a fast-paced environment.
• A proactive, self-motivated, and professional approach.

Why Sodexo?:

Working with Sodexo is more than a job; it’s a chance tobe part of something greater.

Belong in a company and team that values you foryou.

Act with purpose and have an impact through your everyday actions.

Thrive in your own way.

We also offer a range of perks, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering wellbeing support

An extensive Employee Assistance Programme to help with everyday issues or life's larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeing

• Access to a 24hr virtual GP Service
• Sodexo Discounts Scheme, offering great deals 24/7 across popular high street retailers (also open to friends and family)
• Save for your future by becoming a member of the Pension Plan

Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools

• Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit
• Sodexo UK and Irelands enhanced benefits and leave policies

A little more about Sodexo:

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all.

As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We are committed tobeingan inclusive employer. We are a forces friendly employer.

We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities.

We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, SoTogether, Generations and Origins.

We’re a Disability Confident Leader employer.

We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

Click

here to read more about what we do to promote an inclusive culture.

Ready to be part of something greater?

Friendly Customers. Vibrant Communities. Exciting Careers.

Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications