Customer Service Advisor

SGS; Galway; On-site; EUR 16,000 - 23,000; Full time

Benefits offered by this job

Pension scheme + Life Assurance

22 Days Annual Leave

Length of Service Awards

Health & Wellbeing initiatives

Bike to work & Taxsavers tickets

Job summary

SGS is seeking a Customer Service Advisor to represent our client within a Government Services role in Ballybrit Industrial Estate, Galway. Hours are Monday to Friday 9:00–17:30, with a rate of €14.30 per hour.

The role involves handling SPSV-related calls, bookings, and payments in a secure CRM environment. The ideal candidate will have at least 1 year in customer service, strong communication skills, and good PC proficiency.

Qualifications

• Leaving certificate and/or FETAC 5 skills certificate.
• At least 1 year of Customer Service Experience.
• Excellent communication skills (verbal and written).
• Irish speaker is an advantage.

Responsibilities

• Handle incoming customer calls and provide accurate information, support, or guidance.
• Follow approved scripts, SOPs, and Data Protection guidelines at all times.
• Accurately update customer records and input data into internal systems.
• Maintain high customer satisfaction by delivering a professional and courteous service.
• Communicate effectively with internal departments to support efficient issue resolution.

Skills

Communication skills

Computer skills

Problem solving

Customer service

Education

Leaving certificate / FETAC 5

Job description

We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world. Our brand promise – when you need to be sure – underscores our commitment to trust, integrity and reliability.

SGS’s Industries and Environment services help businesses ensure safety, sustainability, and compliance through testing, inspection, certification, and consulting—supporting sectors from manufacturing to infrastructure and environmental management

We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world. Our brand promise – when you need to be sure – underscores our commitment to trust, integrity and reliability.

SGS’s Industries and Environment services help businesses ensure safety, sustainability, and compliance through testing, inspection, certification, and consulting—supporting sectors from manufacturing to infrastructure and environmental management

Job Description

• Job Title: Customer Service Advisor
• Location: Ballybrit Industrial Estate
• Hours: Mon-Fri 9-5:30 (40p/w)
• Rate: €14.30p/h

Overview of the role

The Customer Service Advisor will represent our client within one of our awarded Government Services, providing information and support to members of the Small Public Service Vehicle (SPSV) Industry. These calls typically involve scheduling SPSV vehicle inspections, managing booking amendments, and processing payments securely through the CRM system. The successful candidate will be expected to:

• Handle incoming customer calls and provide accurate information, support, or guidance
• Follow approved scripts, Standard Operating Procedures (SOPs), and Data Protection guidelines at all times
• Accurately update customer records and input data into internal systems
• Maintain high customer satisfaction by delivering a professional and courteous service
• Communicate effectively with internal departments to support efficient issue resolution

This is not a definitive list of duties.

Qualifications

The ideal candidate for this role is someone who has experience in Customer Service oriented roles.

The successful candidate should have the following qualifications and experience:

• Leaving certificate and/or FETAC 5 skills certificate
• At least 1 year of Customer Service Experience
• Excellent communication skills (verbal and written)
• Strong Computer Skills & general PC Proficiency
• Problem‑solving abilities
• Excellent communication and people skills are vital to this role
• Previous Contact Centre experience is an advantage but not essential
• Irish Speaker is an advantage

To be considered for this role, you must hold a valid and eligible work permit or visa that authorizes you to work in Ireland.

Additional Information

At SGS, we believe in rewarding our employees for their hard work and commitment. As part of our team, you would be eligible for:

• Pension scheme + Life Assurance
• 22 Days Annual Leave (increasing with service) plus bank holidays
• Length of Service Awards
• Health & Wellbeing initiatives
• Bike to work & Taxsavers tickets for Rail/Bus/Luas

SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, colour, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.