Customer Collaboration Specialist

Mondelēz International; Dublin; Hybrid; EUR 45,000 - 65,000; Full time

Job summary

Mondelēz International in Ireland seeks a Customer Service & Logistics specialist to own the end-to-end order flow for a key Account portfolio, improving service levels and supply chain efficiency.

You will analyze data, coordinate with internal teams and customers, resolve escalations, and drive processes that boost on-shelf availability, delivery accuracy and customer satisfaction.

3 days in the office weekly; SAP and MS Office experience required; FMCG background preferred.

Qualifications

• Experience in CS&L and with customers.
• Experience in fast-moving consumer goods or consumer packaged goods company
• Strong analytical and problem solving skills
• SAP knowledge and expertise in MS Office is a critical pre requisite
• Customer orientation, strong influencing and communication skills
• Strong focus on delivering productivities, service and KPIs
• Team player, accountable, proactive thinking, flexibility

Responsibilities

• Be the single point of contact for your Customer Account portfolio
• Manage order flow for your Accounts on time and in full.
• Review daily availability reports, attend supply meetings to understand constraints and allocations and how they impact your customers’ orders, making informed decisions to release orders.
• Understand the value of Root Cause Analysis, and how this feeds into service delivery, reporting daily and weekly to Account teams and customers with product availability and service levels. Attend customer meetings when required.
• Use customer data to monitor their on shelf availability, depot-to-store service, stock holding and promotional activity. Use this information to drive decision making internally and with the customer in ways that maximize service levels and sales
• Manage escalations for complaints and disputes, and handle and resolve issues to ensure maximum customer satisfaction
• Help achieve business and commercial objectives by achieving customer service targets, supporting the improvement agenda (internal process and external customer) and developing collaborative relationships cross-functionally and with customers
• Work with internal teams to achieve our Sales deliverables with service in mind, support project implementation and Continuous Improvement plans

Skills

CS&L experience

Customer focus

Analytical skills

Problem solving

KPIs

Team player

Tools

SAP

MS Office

Job description

Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Possible.

You will improve value and service to your customers and improve supply chain efficiency. In addition, you will use internal and customer data to optimize plans and to support joint initiatives with strategic customers.

Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Possible.

You will improve value and service to your customers and improve supply chain efficiency. In addition, you will use internal and customer data to optimize plans and to support joint initiatives with strategic customers.

How You Will Contribute

You will:

• Be the single point of contact for your Customer Account portfolio
• Manage order flow for your Accounts on time and in full.
• Review daily availability reports, attend supply meetings to understand constraints and allocations and how they impact your customers’ orders, making informed decisions to release orders.
• Understand the value of Root Cause Analysis, and how this feeds into service delivery, reporting daily and weekly to Account teams and customers with product availability and service levels. Attend customer meetings when required.
• Use customer data to monitor their on shelf availability, depot-to-store service, stock holding and promotional activity. Use this information to drive decision making internally and with the customer in ways that maximize service levels and sales
• Manage escalations for complaints and disputes, and handle and resolve issues to ensure maximum customer satisfaction
• Help achieve business and commercial objectives by achieving customer service targets, supporting the improvement agenda (internal process and external customer) and developing collaborative relationships cross-functionally and with customers
• Work with internal teams to achieve our Sales deliverables with service in mind, support project implementation and Continuous Improvement plans.

What You Will Bring

• Experience in CS&L and with customers
• Experience in fast-moving consumer goods or consumer packaged goods company
• Strong analytical and problem solving skills
• SAP knowledge and expertise in MS Office is a critical pre requisite
• Customer orientation, strong influencing and communication skills
• Strong focus on delivering productivities, service and KPIs
• Team player, accountable, proactive thinking, flexibility

More About This Role

What you need to know about this position: Fast paced time driven role, great opportunity to learn about Supply chain in FMCG.

What extra ingredients you will bring: Can do attitude - ability to multitask, work at pace and prioritise.

Job specific requirements: SAP, Customer Service/Order Entry.

Work schedule: Full time - 3 days minimum required in the office.

We celebrate diversity, so if you require any adjustment to take part in our hiring process, let us know and we will work with you to help remove barriers and make the process accessible. You never have to disclose more than you're comfortable with - just tell us what you need. Please see the details on our dedicated D&I careers page: www.mondelezinternational.com/united-kingdom/diversity-inclusion/.

The responsibilities of this position are performed within the framework of a regional business model that is defined and managed by Mondelēz Europe GmbH, Switzerland.

No Relocation support available

Business Unit Summary

Mondelēz International, Inc. empowers people to snack right in over 150 countries around the world. We are leading the future of snacking with mouth-watering iconic brands such as Oreo, belVita, LU and Ritz biscuits; Cadbury Dairy Milk, Green & Blacks, Milka and Toblerone chocolate; Philadelphia and Dairylea cheese; and Maynards Bassetts, Trebor and Trident gums. Our more than 80,000 colleagues around the world are key to the success of our business. Great people and great brands. That’s who we are. Join us on our journey to continue leading the future of snacking around the world by offering the right snack, for the right moment, made the right way.

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type

Regular

Customer Collaboration (CLD)

Customer Service & Logistics