Customer Service Business Partner

CareerWise Recruitment; Cork; Vor Ort; EUR 48.000 - 64.000; Vollzeit

Zusammenfassung

CareerWise Recruitment is seeking a Customer Services Business Partner for our North Cork food production client. You will lead the CS team, oversee end-to-end order management and drive improvements across CRM, ERP and WMS systems.

Role requires 3–5 years in customer service within logistics or supply chain, strong leadership and KPI focus. Based in North Cork with close collaboration across logistics, sales and finance.

Qualifikationen

• Degree in Business Administration, Logistics, Engineering, International Trade or a related discipline.
• 3–5 years' experience in Customer Service, ideally in logistics, distribution or supply chain.
• Proven ability to lead, motivate and develop a team while maintaining high service standards.

Aufgaben

• Lead, motivate and develop the Customer Service team, setting objectives and ensuring high standards of performance and customer satisfaction.
• Oversee end-to-end order management from receipt to delivery.
• Manage customer complaints, service incidents and escalations, maintaining strong relationships with key accounts.
• Monitor KPIs including service levels, OTIF, response times and NPS.
• Prepare regular management reports and identify performance trends.
• Drive continuous improvement, standardising processes and optimising CRM, ERP and WMS systems.
• Coordinate with Logistics, Transport, Sales and Finance to meet customer commitments and resolve issues.
• Support strategic account management, proactive communications, credit notes and collections.
• Ensure compliance with policies, GDPR, regulations and OH&S requirements.
• Contribute to management meetings with insights into performance and challenges.

Kenntnisse

Leadership

CRM systems

ERP systems

Advanced Excel

Power BI

KPI management

Cross-functional coordination

Ausbildung

Bachelor's degree in Business Admin / Logistics / Engineering / International Trade

Tools

SAP

WMS

Jobbeschreibung

A Customer Services Business Partner is required by CareerWise Recruitment to join our North Cork based food production client. This is an exciting opportunity join a well-established business as they go through an expansion phase.

Responsibilities

• Lead, motivate and develop the Customer Service team, setting objectives and ensuring high standards of performance and customer satisfaction.
• Oversee the end-to-end order management process, from order receipt and processing through to delivery.
• Manage customer complaints, service incidents and escalations, maintaining strong relationships with key and strategic accounts.
• Monitor and analyse key performance indicators (KPIs), including service levels, OTIF, response times and customer satisfaction (NPS).
• Prepare regular management reports, identify performance trends and implement corrective actions to improve service delivery.
• Drive continuous improvement initiatives, standardising processes and optimising CRM, ERP and WMS systems.
• Coordinate closely with Logistics, Transport, Sales and Finance to ensure customer commitments are met and operational issues are resolved.
• Support strategic account management, proactive customer communications, credit notes, collections and commercial documentation.
• Ensure compliance with company policies, GDPR, commercial regulations, criminal risk prevention procedures and occupational health and safety requirements.
• Contribute to management meetings, providing insights into customer service performance, operational challenges and improvement opportunities.

Qualifications

• Degree in Business Administration, Logistics, Engineering, International Trade or a related discipline.

Required Skills

• Minimum of 3–5 years' experience in Customer Service, ideally within a logistics, distribution or supply chain environment.
• Proven ability to lead, motivate and develop a team while maintaining high service standards.
• Strong experience in order management, complaint resolution, customer relationship management and cross-functional coordination.
• Advanced Excel skills, including pivot tables, data analysis and reporting.
• Experience using CRM and ERP systems, with SAP knowledge desirable; WMS experience is an advantage.
• Strong understanding of customer service KPIs, including OTIF, service levels, response times and customer satisfaction metrics.
• Experience with Power BI or similar data visualisation and reporting tools.