Customer Experience Lead – Betting Shop

BoyleSports; Cahir; Remote; EUR 22,000 - 28,000; Full time

Job summary

BoyleSports in Cahir is seeking a Customer Service Assistant to provide an outstanding customer experience. You will support the Shop Manager and team, handle opening/closing duties, cash procedures, and promote our in-shop and online offerings through a friendly, knowledgeable approach.

Role requires flexibility across seven days, strong numeracy, and excellent communication to build rapport with customers and ensure brand standards are met.

Qualifications

• Customer service focused
• Operate with trust and integrity
• Flexibility as business operates 7 days a week
• Be adaptable to shop environment
• Great attention to detail and strong numeracy skills
• An enthusiastic people person who can work on own initiative and as part of a team
• A keen interest in Sporting industry/events and being confident to build rapport and relationships with customers
• Ambitious and driven to progress within the company
• To promote the company brand and be results focused
• Excellent communication skills
• Problem solve and think creatively
• Be organised, reliable and dependable
• A proven good cash handing approach

Responsibilities

• Assist the Shop Manager and Assistant Manager with the day to day running of the shop.
• Opening and closing the shop
• Managing and guiding the shop team
• Cash management procedures
• Passionate about working within a team environment
• Adhere to Social Responsibility duties
• Introduce customers to in shop and online offerings/products

Skills

Customer service

Attention to detail

Numeracy

Communication skills

Teamwork

Adaptability

Brand ambassador

Tools

EPOS System

Job description

BoyleSports in Cahir is seeking a Customer Service Assistant to provide an outstanding customer experience. You will support the Shop Manager and team, handle opening/closing duties, cash procedures, and promote our in-shop and online offerings through a friendly, knowledgeable approach.

Role requires flexibility across seven days, strong numeracy, and excellent communication to build rapport with customers and ensure brand standards are met.