Customer Experience Specialist - Retail & Betting

BOYLE Sports; Wicklow; On-site; EUR 24,000 - 29,000; Full time

Job summary

BoyleSports in Wicklow is seeking a Customer Service Assistant to support the Shop Manager in delivering an outstanding customer experience. You will handle cash, process bets across terminals and EPOS, and help ensure smooth daily shop operations with a friendly, knowledgeable approach.

The role involves opening/closing the shop, guiding the team, and promoting the brand across in-store and online products while maintaining high presentation standards and compliance.

Qualifications

• Customer service focused.
• Operate with trust and integrity.
• Flexibility as business operates 7 days a week.
• Be adaptable to shop environment.
• Great attention to detail and strong numeracy skills.
• Excellent communication skills.
• A proven good cash handing approach.

Responsibilities

• Assist the Shop Manager and Assistant Manager with the day to day running of the shop.
• Guide shop operations in absence of the Shop/Assistant Manager including opening and closing.
• Manage and guide the shop team.
• Cash management procedures.

Skills

Customer service

Trust & integrity

Flexible schedule

Adaptable to environment

Attention to detail

Communication skills

Cash handling

Job description

BoyleSports in Wicklow is seeking a Customer Service Assistant to support the Shop Manager in delivering an outstanding customer experience. You will handle cash, process bets across terminals and EPOS, and help ensure smooth daily shop operations with a friendly, knowledgeable approach.

The role involves opening/closing the shop, guiding the team, and promoting the brand across in-store and online products while maintaining high presentation standards and compliance.