Customer Care Expert

183 Panametrics LLC; Shannon; On-site; EUR 35,000 - 52,000; Full time

Job summary

Panametrics is seeking an on-site Customer Support specialist in Shannon, Ireland. You will provide multi-channel support to Sales, Service, Distributors, Dealers, Direct Customers and OEMs, coordinating shipments and resolving invoicing issues.

You will work with Sales, Inside Sales and technical support to address problems, enter data accurately, and participate in process improvements to prevent recurrence. Fluency in French is required for written and spoken communication.

Qualifications

• Experience in similar field would be an advantage.
• Direct customer interaction is mandatory.
• Fluent in French, written and spoken.

Responsibilities

• Provide phone, email and web support for Sales, Service, Distributors, Dealers, Direct Customers and OEMs.
• Coordinate shipments, returns and material movements; track issues through the resolution tool.
• Enter customer data, orders, agreements and invoices accurately; maintain Customer Master Data.
• Collaborate with Sales, Inside Sales and technical support to resolve issues and drive improvements.
• Interface with Supply Chain & Engineering to coordinate shipments meeting customer requirements.

Skills

French language fluency

Job description

Key Responsibilities Phone, email, and web support for Sales, Service, Distributors, Dealers, Direct Customers, and OEMs, providing information on lead times, the status of internal and external sales orders, return authorizations, and material shipments; coordinating and expediting shipments and materials; and tracking and managing internal and external customer issues through the Issue Resolution Tool. Manage allocated key accounts and regions, and back up other regions. Phone, email and web support to resolve outstanding invoicing issues. Work in cooperation with team members from Sales, Inside Sales and technical support to help resolve issues, and find improvements which increase ease of doing business, and prevent those issues arising again. Interface with Supply Chain & Engineering to coordinate shipments of material to meet customers’ requirements. Coordinate service/goods Inwards and other departments as necessary to coordinate the return of material for repair and or restock. Where necessary, effectively enter customer’s data, agreements, return authorizations, training registrations, sales orders and invoices in a timely fashion with focus on eliminating errors; using departmental service goals and objectives as a guideline to required performance. Enter and maintain Customer Master Data plus execution of relevant security checks. Participate in process improvement projects on an ad-hoc basis.

Qualifications Experience in similar field would be an advantage. Previous experience in direct talk-to customer is mandatory. Fluent language knowledge in French both in written and spoken.

Join the Panametrics Team! At Panametrics, we develop advanced measurement and sensing technologies that help industries operate smarter, safer and more sustainably. As a global leader in gas, moisture and flow measurement, our solutions enable customers to monitor critical processes, improve efficiency and reduce environmental impact. From helping oil and gas operators reduce emissions and supporting hydrogen production, to optimizing water and wastewater systems and improving industrial productivity, our technologies make a real difference every day. Across industries including energy, healthcare, manufacturing, power generation, renewables, steel, food and beverage, our innovations help customers solve some of their toughest challenges.

Working at Panametrics Our people are at the heart of everything we do. We know that when colleagues feel supported, engaged and empowered, they do their best work. That's why we invest in health and well-being, recognise and reward talent, and develop leaders at every level who inspire others to grow, succeed and achieve their full potential. We foster a culture of collaboration, innovation and continuous learning, where every employee is encouraged to contribute ideas, take ownership and make an impact. At Crane, we believe that attracting and retaining the highest quality people is the best insurance of success. Our goal is to recruit talented people and train them within a culture that calls for performance with trust and respect. Join us. The unique backgrounds and differences of our associates make us stronger, more capable, and more successful.

• Beyond an associate’s base compensation, we reward and reinforce wellbeing with a compelling package of both cash and non-cash benefits, including comprehensive health, wellness incentives, assistance with retirement savings, paid time off, paid holidays, and tuition reimbursement - as well as performance-based bonus programs for certain positions.

Crane prioritizes career development for our associates. All associates receive an annual development plan that includes a mixture of on-the-job coaching and formal training experiences to support individual development needs. We firmly believe in associate growth that supports career progression and we will proactively support your ongoing career development.