Customer Care & Admin Specialist – 6-Month FTC

SmartRecruiters, Inc.; Naas; On-site; EUR 29,000 - 35,000; Full time

Benefits offered by this job

22 Days Annual Leave

Length of Service Awards

Job summary

SGS is seeking an enthusiastic Administrator & Customer Care Specialist to join our Ireland team. This entry‑level role handles incoming calls, routes inquiries, manages shared email inboxes and delivers excellent customer service. You should be computer literate, fluent in English, and eager to learn.

The position is a 6‑month fixed‑term contract, 40 hours per week. You will support broader administration, maintain records, and escalate complex queries as needed while complying with SOPs

Qualifications

• Entry-level role supporting calls and inquiries
• Must hold valid work permit to work in Ireland
• Excellent communication and computer skills required
• Experience with CRM or call handling systems preferred
• Strong organizational skills and attention to detail

Responsibilities

• Answer incoming calls in a professional manner.
• Redirect inquiries to the appropriate team.
• Manage shared email inboxes and respond to routine inquiries.
• Record interactions and maintain relevant records.
• Provide general administrative support to the wider team.
• Escalate complex queries when required.
• Ensure confidentiality and compliance with procedures.

Skills

Communication skills

English fluency

Interpersonal skills

Organisational skills

Telephone etiquette

Teamwork

Independent work

Willingness to learn

Customer service experience

Office administration experience

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

CRM system

Call handling system

Job description

SGS is seeking an enthusiastic Administrator & Customer Care Specialist to join our Ireland team. This entry‑level role handles incoming calls, routes inquiries, manages shared email inboxes and delivers excellent customer service. You should be computer literate, fluent in English, and eager to learn.

The position is a 6‑month fixed‑term contract, 40 hours per week. You will support broader administration, maintain records, and escalate complex queries as needed while complying with SOPs