Customer Care Specialist - 12 Month FTC

Hollybank Trustees Ltd; Leinster; On-site; EUR 26,000 - 38,000; Full time

Job summary

PHX Ireland, part of the PHOENIX Group, is seeking a Customer Care professional for a 12-month fixed-term contract. The role involves handling customer communications via phone, email, and chat, ensuring accurate order placement and tracking, and supporting customers and suppliers across services such as telesales.

You will work cross-functionally to resolve queries and contribute to KPI targets. Ideal candidates have 1–3 years in customer support, strong interpersonal skills, and the ability to

Qualifications

• Minimum of 1-3 years’ experience in Customer Support Role.
• Good interpersonal skills and an ability to converse professionally and confidently with customers and colleagues.
• Results oriented and committed to achieving team KPIs
• Collaborative and team player is critical to this role.
• Proven experience in evaluating and mitigating risks
• Ability to multi-task and handle difficult conversations
• Analytical thinker and problem solver
• Good working knowledge of email and telephone etiquette, MS office product suite

Responsibilities

• Dealing with customer via phone, email, and chat
• Work with customers ensuring orders is accurately placed and tracked via our online system.
• Work on multiple products and platforms as required
• Respond to customer’s inquiries regarding status of orders, account, or delivery queries.
• Support Customers and Supplier on all services such as customer support or telesales activities
• Support customers with any problems/difficulties and provide possible solutions.
• Work cross functionally to ensure customer queries are resolved in a timely manner.
• Awareness of team KPIs and how individual performance contributes to it.
• Consistent achievement of personal objectives.
• Work within product guidelines and restrictions
• Adherence to organizational policies and procedures
• Promote and contribute towards teamwork and collaboration, contributing towards a positive work environment.
• Work within and support the team to resolve customer queries

Skills

Customer care

Communication

Multitasking

KPI awareness

Team player

Analytical thinking

MS Office

Tools

MS Office

Job description

PHX Ireland, part of the PHOENIX Group, is seeking a Customer Care professional for a 12-month fixed-term contract. The role involves handling customer communications via phone, email, and chat, ensuring accurate order placement and tracking, and supporting customers and suppliers across services such as telesales.

You will work cross-functionally to resolve queries and contribute to KPI targets. Ideal candidates have 1–3 years in customer support, strong interpersonal skills, and the ability to