Administrator & Customer Care Specialist

SmartRecruiters, Inc.; Naas; On-site; EUR 29,000 - 35,000; Full time

Benefits offered by this job

22 Days Annual Leave

Length of Service Awards

Job summary

SGS is seeking an enthusiastic Administrator & Customer Care Specialist to join our Ireland team. This entry‑level role handles incoming calls, routes inquiries, manages shared email inboxes and delivers excellent customer service. You should be computer literate, fluent in English, and eager to learn.

The position is a 6‑month fixed‑term contract, 40 hours per week. You will support broader administration, maintain records, and escalate complex queries as needed while complying with SOPs

Qualifications

• Entry-level role supporting calls and inquiries
• Must hold valid work permit to work in Ireland
• Excellent communication and computer skills required
• Experience with CRM or call handling systems preferred
• Strong organizational skills and attention to detail

Responsibilities

• Answer incoming calls in a professional manner.
• Redirect inquiries to the appropriate team.
• Manage shared email inboxes and respond to routine inquiries.
• Record interactions and maintain relevant records.
• Provide general administrative support to the wider team.
• Escalate complex queries when required.
• Ensure confidentiality and compliance with procedures.

Skills

Communication skills

English fluency

Interpersonal skills

Organisational skills

Telephone etiquette

Teamwork

Independent work

Willingness to learn

Customer service experience

Office administration experience

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

CRM system

Call handling system

Job description

Administrator & Customer Care Specialist

• Contract
• Compensation: up to EUR 32,000 - yearly

We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world. Our brand promise – when you need to be sure – underscores our commitment to trust, integrity and reliability.

We are seeking an enthusiastic and professional Administrator & Customer Care Specialist to join our team. This is an entry-level position primarily responsible for answering incoming calls, directingenquiries to the appropriate department, managing shared email inboxes, and providing excellent customer service. The successful candidate will be computer literate, have strong communication skills, and be fluent in English.

ROLE OVERVIEW

• Job Title:Administrator & Customer Care Specialist
• Job Type: 6-Month Fixed-Term Contract (FTC)
• Hours: 40 hours per week

Overview of the Role

• Answer incoming telephone calls in a professional and courteous manner.
• Redirect calls and enquiries to the appropriate team or individual.
• Monitor and manage shared email inboxes.
• Respond to routine customer enquiries or forward emails to the relevant department.
• Accurately record customer interactions and maintain relevant records.
• Provide general administrative support to the wider team.
• Escalate complex or urgent queries when required.
• Maintain confidentiality and comply with company procedures.
• Ensure a full understanding of SOPsand Scripts
• Ensure all agreed Operational Procedures & Scripts are strictly complied with
• Handle confidential information securely and in line with Records Management and Data Protection Policies

You will also have the following…

• Fluent spoken and written English.
• Good computer skills, including Microsoft Outlook, Word, and Excel.
• Strong communication and interpersonal skills.
• Good organisational skills and attention to detail.
• Professional telephone manner.
• Ability to work as part of a team and independently.
• Positive attitude and willingness to learn.
• Previous customer service or office administration experience.
• Experience using CRM or call handling system

To be considered for this role, you must hold a valid and eligible work permit or visa that authorizes you to work in Ireland.

At SGS, we believe in rewarding our employees for their hard work and commitment. As part of our team, you would be eligible for:

• 22 Days Annual Leave (increasing with service) plus bank holidays
• Length of Service Awards

SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, colour, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.