Customer Care Specialist (12-Month FTC) - Limerick

Hollybank Trustees Ltd; Limerick; On-site; EUR 26,000 - 34,000; Full time

Job summary

PHX Ireland is seeking a dedicated Customer Care professional for a 12-month fixed-term contract based in our Limerick depot. You will handle customer inquiries via phone, email and chat, ensuring orders are accurately placed, tracked and resolved promptly.

The role requires 1–3 years in customer support, strong communication, and a collaborative approach to meet team KPIs. The position involves working across multiple products and platforms with a focus on excellent service.

Qualifications

• Minimum of 1-3 years of experience in a Customer Support role.
• Good interpersonal skills and ability to converse professionally with customers and colleagues.
• Results oriented and committed to achieving team KPIs.
• Collaborative and team player is critical to this role.
• Proven experience in evaluating and mitigating risks.
• Ability to multi-task and handle difficult conversations.
• Analytical thinker and problem solver.

Responsibilities

• Dealing with customers via phone, email, and chat.
• Work with customers ensuring orders are accurately placed and tracked via our online system.
• Work on multiple products and platforms as required.
• Respond to customers inquiries regarding status of orders, account, or delivery queries.
• Support Customers and Supplier on all services such as customer support or telesales activities.
• Support customers with any problems/difficulties and provide possible solutions.
• Work cross functionally to ensure customer queries are resolved in a timely manner.
• Awareness of team KPIs and how individual performance contributes to it.
• Consistent achievement of personal objectives.
• Work within product guidelines and restrictions.
• Adherence to organizational policies and procedures.
• Promote and contribute towards teamwork and collaboration, contributing towards a positive work environment.
• Work within and support the team to resolve customer queries

Skills

Interpersonal skills

Team player

Risk evaluation

Multi-tasking

Tools

MS Office Suite

Job description

PHX Ireland is seeking a dedicated Customer Care professional for a 12-month fixed-term contract based in our Limerick depot. You will handle customer inquiries via phone, email and chat, ensuring orders are accurately placed, tracked and resolved promptly.

The role requires 1–3 years in customer support, strong communication, and a collaborative approach to meet team KPIs. The position involves working across multiple products and platforms with a focus on excellent service.