CSR

Eden Recruitment Limited; Dublin; Hybrid; EUR 32,000 - 42,000; Full time

Job summary

The Public Sector Client in Dublin 09 requires a Customer Service Representative on a full-time contract (6 months). The role is hybrid with 2 days in the office and starts immediately within the Sustainability & Built Environment division, handling customer service for certification schemes.

Responsibilities include managing queries, file setup, maintaining databases and webpages, supporting the quality management system, and coordinating meetings and travel for the Certification team.

Qualifications

• 3–5 years’ experience in an administrative role.
• Proven organisational and time management skills.
• Understanding of Quality Management principles and their application.

Responsibilities

• Handle general queries relating to certification schemes.
• Set up files and allocate to approved auditors.
• Maintain databases used by the department.
• Maintain relevant webpages.
• Support the Quality Officer in maintaining the quality management system.
• Provide admin support for meetings, including travel arrangements.
• Schedule calendars for the Certification team.
• Ensure files (electronic and paper) are up to date and complete.
• Prepare agendas and minutes for meetings and liaise with members.
• Billing clients and completing department financial reporting tasks.
• Maintain membership of relevant trade organisations/bodies.
• Prepare financial details for quarterly reports and senior management meetings.

Skills

Billing processes

Financial reporting

Organisational skills

Time management

Quality management principles

Project management (desirable)

Databases/detailed data handling

Microsoft Office proficiency

Tools

GoldMine

Integra

Microsoft Office

Web-based applications

Job description

Our public sector client is looking for a Customer Service Representative to join them on a full time contract role for 6 months. The role is hybrid in Dublin 09 with 2 days in the office. The role requires an immediate start.

Job Overview

The Sustainability & Built Environment division provides a range of third-party certification activities to construction sectors primarily in Ireland. This role is to ensure clients of the SBE division receive professional and timely customer service and support.

Key Tasks and Responsibilities:

• Managing general queries relating to certification schemes.
• Setting up files and allocating to approved auditors.
• Maintaining, monitoring and updating the databases used by the department.
• Maintaining and managing the relevant webpages.
• Working with the Certification team and Quality Officer in maintaining a quality management system.
• Providing administrative support for all meetings, including organisation and booking of business flights/travel arrangements.
• Scheduling of calendars for the Certification team.
• Ensuring that files (electronic and paper) are maintained up to date and complete.
• Preparing agendas and minute-taking for Board meetings, Liaison Forums, departmental meetings and liaising with relevant members.
• Billing clients and completing department financial reporting tasks.
• Ensuring that membership of relevant trade organisations/bodies is maintained.
• Preparing financial details on the department for quarterly reports and senior management meetings.

Qualifications and Experience

• Knowledge of billing processes and financial reporting tasks.
• Minimum of 3-5 years’ experience in an administrative role.
• Proven organisational and time management skills and experience.
• Understanding of Quality Management principles, their application and benefits.
• Previous experience in managing projects is highly desirable.
• Previous knowledge of Goldmine and Integra would be an advantage.

• High level of computer literacy including comprehensive working knowledge of Microsoft Office and web-based applications.
• Experience working with databases with high level of attention to detail.

Please note that this is a 6 month contract