Administrator & Customer Care Specialist at SGS

SGS; Naas; On-site; EUR 29,000 - 35,000; Full time

Benefits offered by this job

Pension scheme

Life Assurance

22 Days Annual Leave

Bank holidays

Length of Service Awards

Health & Wellbeing initiatives

Job summary

SGS in Naas, Co. Kildare, is seeking an Administrator & Customer Care Specialist on a 6-month Fixed-Term Contract.

You will answer calls, redirect inquiries, manage shared inboxes, and record interactions while providing general administrative support. The role requires fluent English, strong IT skills (Outlook, Word, Excel), excellent communication, and the ability to work both in a team and independently.

Qualifications

• Fluent spoken and written English.
• Good computer skills including Microsoft Outlook, Word, and Excel.
• Strong communication and interpersonal skills.
• Good organisational skills and attention to detail.
• Professional telephone manner.
• Ability to work as part of a team and independently.
• Positive attitude and willingness to learn.

Responsibilities

• Answer incoming telephone calls in a professional and courteous manner.
• Redirect calls and enquiries to the appropriate team or individual.
• Monitor and manage shared email inboxes.
• Respond to routine customer enquiries or forward emails to the relevant department.
• Accurately record customer interactions and maintain relevant records.
• Provide general administrative support to the wider team.
• Escalate complex or urgent queries when required.
• Maintain confidentiality and comply with company procedures.
• Ensure a full understanding of SOPs and Scripts.
• Ensure all agreed Operational Procedures & Scripts are strictly complied with.
• Handle confidential information securely and in line with Records Management and Data Protection Policies.

Skills

English communication

Communication skills

Teamwork

Organizational skills

Telephone etiquette

Independent working

Detail-oriented

Positive attitude

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Company Description

We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world. Our brand promise – when you need to be sure – underscores our commitment to trust, integrity and reliability.

Job Description

Role Overview

• Job Title: Administrator & Customer Care Specialist
• Job Type: 6-Month Fixed-Term Contract (FTC)
• Location: Naas, Co. Kildare
• Hours: 40 hours per week
• Salary: €32,000 p/a

Overview of the Role

• Answer incoming telephone calls in a professional and courteous manner.
• Redirect calls and enquiries to the appropriate team or individual.
• Monitor and manage shared email inboxes.
• Respond to routine customer enquiries or forward emails to the relevant department.
• Accurately record customer interactions and maintain relevant records.
• Provide general administrative support to the wider team.
• Escalate complex or urgent queries when required.
• Maintain confidentiality and comply with company procedures.
• Ensure a full understanding of SOPs and Scripts.
• Ensure all agreed Operational Procedures & Scripts are strictly complied with.
• Handle confidential information securely and in line with Records Management and Data Protection Policies.

Qualifications

• Fluent spoken and written English.
• Good computer skills, including Microsoft Outlook, Word, and Excel.
• Strong communication and interpersonal skills.
• Good organisational skills and attention to detail.
• Professional telephone manner.
• Ability to work as part of a team and independently.
• Positive attitude and willingness to learn.

Desirable

• Previous customer service or office administration experience.
• Experience using CRM or call handling system.

Additional Information

• Competitive pension scheme
• Life Assurance
• 22 Days Annual Leave (increasing with service)
• bank holidays
• Length of Service Awards
• Health & Wellbeing initiatives

To be considered for this role, you must hold a valid and eligible work permit or visa that authorizes you to work in Ireland.

SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, colour, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.