Concierge Supervisor: Lead Guest Service & SOPs

Fota Island Resort; Carrigtwohill; On-site; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Company funded education programs

Dining discounts up to 50%

Accommodation reduction for family and

Spa treatments discounts

Health club & swimming pool

Staff dining facilities

Staff parking

Employee of the year awards

Job summary

Fota Island Resort is seeking a Concierge Supervisor to lead daily concierge duties, deliver exceptional guest service, and coordinate with Front Office. A full driver\'s license is required, and you will oversee VIP arrivals and SOP adherence.

You will train new team members, communicate updates, manage the concierge email, and work with events and dining across The Collection. Join a team committed to excellence and guest satisfaction.

Qualifications

• Full driver's licence is required.
• Passion for providing exceptional guest service.
• Excellent attention to detail.
• Confident, professional and welcoming personality.
• Proficient in English.
• Be flexible, respond quickly and positively to changing requirements.
• Maintain high team focus by cooperating with colleagues.

Responsibilities

• Provide an excellent guest service experience.
• Carry out all daily Concierge duties while on shift as per standards.
• Communicate updates to the Concierge Team.
• Introduce and monitor new procedures to enhance guest experience.
• Assist in departmental meetings.
• Coordinate maintenance of concierge vehicles.
• Ensure all Concierge SOPs are followed.
• Train new team members.
• Liaise with reception and guest relations on guest requests.
• Manage the Concierge email inbox.
• Oversee arrival of VIP guests.

Skills

Full driver's licence

Guest service orientation

Attention to detail

Professional & welcoming manner

English proficiency

Flexibility

Team collaboration

Job description

Fota Island Resort is seeking a Concierge Supervisor to lead daily concierge duties, deliver exceptional guest service, and coordinate with Front Office. A full driver\'s license is required, and you will oversee VIP arrivals and SOP adherence.

You will train new team members, communicate updates, manage the concierge email, and work with events and dining across The Collection. Join a team committed to excellence and guest satisfaction.