Overnight Guest Experience Supervisor

Fota Island Resort; Carrigtwohill; On-site; EUR 30,000 - 42,000; Full time

Benefits offered by this job

Educational programs

Dining discounts

Friends & family discounts

Spa discounts

Health clubs

Service awards

Wellness program

Rewards program

Staff dining facilities

Staff parking

Job summary

Fota Island Resort is seeking a hands-on Night Supervisor to lead the Night Team and ensure guest service excellence during the night hours. The role spans Front Office, concierge and hotel operations to keep the overnight period running smoothly.

The ideal candidate will be guest-focused, calm under pressure, and capable of coordinating with multiple departments to maintain high standards for overnight guests and the following day’s operation.

Qualifications

• Full clean driver's licence.
• Experience using Opera and Micros hotel systems is desirable.
• Hospitality experience in a 4-5 star hotel is desirable.
• Experience in Front Office, concierge or similar customer-facing role.
• Excellent communication and interpersonal skills.
• Passion for delivering exceptional guest service.
• Ability to stay calm and organized during busy periods.
• Attention to detail and task prioritisation.
• Confident handling guest queries and complaints.
• Ability to work independently while supporting the Night Team.

Responsibilities

• Provide warm, friendly, professional service to guests overnight.
• Support smooth hotel operations during the night shift with Night Manager supervision.
• Assist Front Office duties including check-in/check-out and guest inquiries.
• Maintain knowledge of hotel facilities, services, events and daily activity.
• Conduct nightly rounds to ensure cleanliness and presentation of public and guest areas.
• Ensure public areas and meeting spaces are clean and well-presented.
• Complete nightly Front Office checklists and handovers.
• Assist with night audit procedures and report distribution.
• Support concierge duties including luggage, guest requests and transport arrangements.
• Assist with meeting room set-ups for following day’s business.
• Support room service preparation and delivery when required.
• Aid Residents' Bar and F&B areas as needed.
• Coordinate with Front Office, Housekeeping, F&B and other departments for seamless guest experience.

Skills

Guest service

Communication

Team support

Calm under pressure

Interpersonal skills

Front Office coordination

Tools

Opera

Micros

Job description

Fota Island Resort is seeking a hands-on Night Supervisor to lead the Night Team and ensure guest service excellence during the night hours. The role spans Front Office, concierge and hotel operations to keep the overnight period running smoothly.

The ideal candidate will be guest-focused, calm under pressure, and capable of coordinating with multiple departments to maintain high standards for overnight guests and the following day’s operation.