Day Porter/Concierge

Hollybank Trustees Ltd; Westport; On-site; EUR 25,000 - 34,000; Full time

Job summary

The Grace Westport Estate is opening a new Concierge role in Westport. You will welcome guests warmly, plan tailored itineraries, handle bookings, and provide expert local recommendations to enhance every stay.

Work closely with Front Office, Accommodation and F&B teams to ensure seamless service, while maintaining high standards of discretion and guest satisfaction. Eligibility to work in Ireland is required.

Qualifications

• Strong local knowledge of Westport and surrounding area.
• Excellent organisational, communication, and interpersonal skills.
• Service-driven mindset with proactive, solutions-oriented approach.
• Commitment to continuous improvement and service excellence.
• Eligibility to work in Ireland.

Responsibilities

• Provide a genuine, warm, and professional welcome to guests, visitors, and vendors.
• Deliver personalised itinerary planning and dining/reservation bookings.
• Offer informed recommendations on local attractions and estate facilities.
• Anticipate guest needs and resolve requests with efficiency and care.
• Assist guests with luggage during arrivals and departures as required.
• Manage calls, emails, and guest requests with accurate, timely follow-up.
• Maintain an organised concierge area and assist with administrative tasks.
• Promote hotel services and upsell room categories and estate experiences.
• Collaborate with Front Office, Accommodation, F&B, and partners to ensure seamless service.

Skills

Local knowledge Westport area

Guest service mindset

Excellent communication

Organisational skills

Proactive problem solving

Job description

Location: On site / Westport, Co. Mayo, Ireland
job type: Permanent / Full-time
Sector and subsector: Hospitality | Front of House
Salary: Negotiable salary

Now Hiring at The Grace

The Grace | Where Excellence meets Opportunity

Westport, County Mayo | Full-Time | Opening Opportunity

Join The Grace Westport Estate, a remarkable new hotel opening in Spring 2026 on Ireland’s Wild Atlantic Way, at the heart of the captivating Westport Estate.

Job Summary

The Concierge plays a key role in curating memorable,personalisedguest experiences at The Grace Westport Estate. Acting as a trusted point of contact, this role supports guests before arrival, throughout their stay, and at departure by delivering tailored recommendations, itinerary planning, and seamless coordination of services. With a strong service mindset and in-depth local knowledge, the Concierge enhances the guest journey while upholding the estate’s standards of warmth, professionalism, and discretion.

Key Responsibilities

• Provide a genuine, warm, and professional welcome to all guests, visitors, and vendors.
• Deliver personalised itinerary planning, including booking excursions, dining reservations, transportation, and local experiences.
• Offer informed recommendations on local attractions, dining, entertainment, and estate facilities based on guest preferences.
• Anticipate guest needs proactively and resolve requests with efficiency and care.
• Assistguests with luggage during arrivals and departures asrequired.
• Manage incoming telephone calls, emails, and guest requests, ensuringaccurateandtimelyfollow-up.
• Maintain an organised, polished, and guest-ready concierge areaat all times.
• Handle administrative tasks including mail distribution, courier coordination, and delivery management.
• Maintainaccuraterecords of guest preferences, bookings, and service requests.
• Promote hotel services, upsell room categories, and cross-sell Westport Estate facilities and experiences.
• Demonstrate full knowledge of front office service standards, SOPs, and performance expectations.
• Follow shift checklists to ensure consistency in service delivery and operational readiness.
• Take ownership of personal development through training participation and standards adherence.
• Collaborate closely with Front Office, Accommodation, Food & Beverage, and external partners to deliver seamless guest experiences.
• Perform ad-hoc duties as assigned by management to support the broader operation.

This job description is not intended to be either prescriptive orexhaustive,it is issued as a framework to outlinemain areasof responsibility at the time of writing.

Required Experience & Skills

• Strong local knowledge with the ability to create tailored, high-value guest recommendations..
• Excellent organisational, communication, and interpersonal skills.
• Service-driven mindset with a proactive and solutions-oriented approach.
• Commitment to continuous improvement, compliance, and service excellence.
• Eligibility to work in Ireland.

The GraceWestport Estate is an equal opportunity employer. We strive to create andmaintaina diverse workforce where everyone is respected and included.