Guest Experience Concierge

The Johnstown Estate; Dundrum; On-site; EUR 24,000 - 30,000; Full time

Job summary

The Johnstown Estate in Dundrum, Ireland, is seeking an Accommodation Porter to warmly welcome guests, assist with luggage, escort to rooms, and support front desk operations.

You will collaborate with housekeeping and other staff to ensure a seamless guest experience. The role requires strong communication, a guest-first attitude, and the ability to manage multiple tasks efficiently.

Qualifications

• Leaving cert or equivalent is required.
• 1–2 years of experience in a similar role, preferably in the hospitality industry.
• Strong communication and interpersonal skills, with the ability to interact effectively with guests, staff and management.
• Knowledge of the local area and tourist attractions.
• Excellent organizational and time-management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
• Customer service oriented, with a positive attitude and a willingness to go above and beyond to ensure guest satisfaction.

Responsibilities

• Greet guests upon arrival and assist them with their luggage.
• Escort guests to their rooms and familiarize them with the amenities and features of the accommodation.
• Respond to guest inquiries and provide information about the accommodation and surrounding area.
• Assist guests with any special requests or needs, such as room service or transportation.
• Maintain the cleanliness and appearance of the lobby, entrance, and other common areas.
• Assist with the stripping of beds, cleaning rooms and carrying laundry to the pantries
• Stocking and clearing of the pantries
• Delivery of guest amenities to rooms
• Work closely with the front desk staff to ensure a seamless check-in and check-out process.
• Provide excellent customer service to guests, anticipating their needs and ensuring their satisfaction.
• Perform other duties as assigned by the Accommodation Supervisor.

Education

Leaving cert or equivalent

Job description

The Johnstown Estate in Dundrum, Ireland, is seeking an Accommodation Porter to warmly welcome guests, assist with luggage, escort to rooms, and support front desk operations.

You will collaborate with housekeeping and other staff to ensure a seamless guest experience. The role requires strong communication, a guest-first attitude, and the ability to manage multiple tasks efficiently.