Concierge

The Red Carnation Hotel Collection; Cong; On-site; EUR 26,000 - 38,000; Full time

Benefits offered by this job

Discounted accommodation

Annual staff events

Free meals on duty

Complimentary dry cleaning

Employee assistance programme

Volunteer days

Holiday entitlement up to 25 days

Recognition incentives

Job summary

Ashford Castle, part of The Red Carnation Hotel Collection, seeks a friendly Concierge to join its luxury team. You will greet guests, manage arrivals/departures, and coordinate services to exceed expectations in an iconic historic setting.

Ideal candidates will be outgoing, with experience in similar roles, strong communication, and the ability to work a 5-7 day rota including weekends. Legal eligibility to work in Ireland is required.

Qualifications

• Previous experience in a similar role.
• Friendly & outgoing personality essential.
• Strong communication skills required.
• Legally eligible to work in Ireland.

Responsibilities

• Present a positive first impression and provide a warm, professional welcome.
• Assist with guest arrivals/departures and special requests.
• Utilize resources and contacts to fulfil guest requests.
• Maintain high standards of front courtyard and guest areas.
• Liaise with guests and promote hotel services.
• Answer phone in a warm, guiding manner and transfer calls.
• Deliver high level of guest care and anticipate needs.

Skills

Friendly personality

Excellent communication

Team player

Flexibility to work weekends

Legally eligible to work in Ireland

Job description

Concierge ***luxury hotel***

We are recruiting for an enthusiast Concierge to join the team at Ashford Castle.

Join Ashford Castle and become part of a legendary story. As Ireland’s only double Forbes Five-Star Hotel & Spa, Ashford Castle is a true icon of Irish heritage and a proud member of the Red Carnation Hotel Collection. Beyond its grand stone gates lies an unforgettable experience. Once home to the Guinness family, this 800-year-old castle offers award-winning luxury, exceptional dining, a world-class spa, and a passionate team dedicated to creating unforgettable moments. Voted No. 1 Resort Hotel in the UK & Ireland by Travel + Leisure and proud to have retained the Forbes Five-Star award in 2025.

Key responsibilities of the Concierge will include:

• To present a positive first impression to our guests and ensure a warm, friendly and professional welcome
• Be familiar with guest arrivals/departures ensuring you are aware of any special requests/needs of guests
• To positively utilise all professional resources, contacts and acquaintances available to you in order to facilitate guest requests and fulfil their expectations
• Ensure front courtyard and all other guest areas are kept to a high standard, removing any rubbish/litter, emptying bins etc.
• To liaise with guests on any questions they might have-promote all services with the hotel
• Answer phonecalls in a warm and welcoming manner and effectively transfer calls to correct extensions.
• To provide the Guest, at all times, with the highest level of guest care and personal attention, where possible anticipating the guests needs and initiating actions to exceed expectations where possible.

The ideal candidate for the Concierge position should:

• Have a friendly & outgoing personality.
• Previous experience in a similar role
• Experience in a similar role previously
• Be enthusiastic & flexible (may need to work 5 days over 7 day period, inclusive of some weekends and Bank Holidays).
• Demonstrate strong communication skills.
• Have strong attention to detail.
• Be legally eligible to work in Ireland.
• Have the ability to handle busy situations and manage your workload effectively.

What's in it for you?

• Professional, award winning training and development opportunities
• Discounted accommodation rates with Red Carnation Hotel Collection
• Annual Staff Appreciation Party and other Employee Recognition Events
• Discounted rates with many local businesses and third party service providers (including Estate Activities)
• Heavily subsidised accommodation (subject to availability)
• Free meals on duty
• Complimentary dry cleaning of business attire
• Recommend friend and family bonus scheme
• Two paid volunteering days each year
• Holiday allowance increasing with length of service up to 25 days
• Hotel based recognition incentives
• Free access to Employee Assistance Programme

Join us in this incredible new opportunity!

We are an equal opportunities employer. The successful candidate must also be legally eligible to work in Ireland.

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