Compute Server Support Engineer – PowerEdge (B2B) – Spanish/Italian

Dell Technologies

Dublin

On-site

EUR 55,000 - 75,000

Full time

2 days ago

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Job summary

Dell Technologies is seeking a Technical Support Engineer for Dell Compute, PowerEdge & Modular platforms in Ireland. You will diagnose hardware and software issues, perform remote troubleshooting, and coordinate parts dispatches for enterprise clients, ensuring timely resolutions within SLAs.

The role emphasizes strong technical knowledge, customer service excellence, and fluency in Spanish or Italian for business-to-business support. Dell fosters growth and enterprise-grade support delivery.

Qualifications

Foundational understanding of server hardware architecture (processors, memory, drives, RAID, power, cooling).
Basic knowledge of Windows Server and Linux distributions.
Understanding of networking fundamentals (TCP/IP, DNS, DHCP, NICs).
Strong analytical and troubleshooting skills with a structured approach.
Excellent communication and customer service in a B2B enterprise environment.
Spanish or Italian speaking.

Responsibilities

Diagnose and resolve hardware and software issues on PowerEdge server platforms for enterprise B2B customers via phone, chat, and remote sessions.
Utilize Dell diagnostic tools to identify root cause and drive resolution.
Manage case workload and document interactions within defined SLA/service contract commitments.
Coordinate parts dispatch and field engineers for on-site hardware replacement when required.
Collaborate with escalation teams and cross-functional groups to resolve complex issues and contribute to knowledge base documentation.