Technical Support Engineer 1

Dell Technologies; Dublin; On-site; EUR 55,000 - 75,000; Full time

Job summary

Dell Technologies is seeking a Technical Support Engineer for Dell Compute, PowerEdge & Modular platforms in Ireland. You will diagnose hardware and software issues, perform remote troubleshooting, and coordinate parts dispatches for enterprise clients, ensuring timely resolutions within SLAs.

The role emphasizes strong technical knowledge, customer service excellence, and fluency in Spanish or Italian for business-to-business support. Dell fosters growth and enterprise-grade support delivery.

Qualifications

• Foundational understanding of server hardware architecture (processors, memory, drives, RAID, power, cooling).
• Basic knowledge of Windows Server and Linux distributions.
• Understanding of networking fundamentals (TCP/IP, DNS, DHCP, NICs).
• Strong analytical and troubleshooting skills with a structured approach.
• Excellent communication and customer service in a B2B enterprise environment.
• Spanish or Italian speaking.

Responsibilities

• Diagnose and resolve hardware and software issues on PowerEdge server platforms for enterprise B2B customers via phone, chat, and remote sessions.
• Utilize Dell diagnostic tools to identify root cause and drive resolution.
• Manage case workload and document interactions within defined SLA/service contract commitments.
• Coordinate parts dispatch and field engineers for on-site hardware replacement when required.
• Collaborate with escalation teams and cross-functional groups to resolve complex issues and contribute to knowledge base documentation.

Skills

Server hardware architecture

Windows Server & Linux

Networking fundamentals

Analytical & troubleshooting

Communication & customer service

Spanish or Italian speaking

Tools

iDRAC

OpenManage Enterprise

OME-Modular

Job description

Technical Support Engineer – Dell Compute | PowerEdge & Modular (B2B) -Spanish or Italian speaking

At Dell Technologies, world-class service doesn't end when our customer purchases our innovative products. Our Technical Support team is there for them whenever they need help - no matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there's an issue with a customer's product, we will analyze it, identify the cause, recommend a solution and document the problem.

Join us as a Technical Support Engineer – Dell Compute | PowerEdge & Modular (B2B) on our Dell's Compute Technical Support team in Ireland to do the best work of your career and make a profound social impact.

What you'll achieve

Our team is part of Dell's Compute Technical Support organization, providing enterprise-level (B2B) support for PowerEdge Rack&Tower, and Modular (MX series) server platforms. The Technical Support Engineer will serve as the first point of contact for business customers, diagnosing and resolving hardware and software issues across the PowerEdge portfolio. Day-to-day, the engineer will manage inbound cases, perform remote troubleshooting using Dell diagnostic tools, coordinate parts dispatches, and ensure timely resolution within SLA commitments. This role is ideal for someone passionate about enterprise infrastructure and delivering exceptional support to business-critical environments.

You will:

• Diagnose and resolve hardware and software issues on Dell PowerEdge Rack, Tower, and Modular (MX) server platforms for enterprise B2B customers via phone, chat, and remote sessions
• Utilize Dell diagnostic tools including iDRAC, Lifecycle Controller, SupportAssist Enterprise, and Dell online diagnostics to identify root cause and drive resolution
• Manage case workload effectively, ensuring all customer interactions are documented accurately and resolved within defined SLA/service contract commitments (ProSupport, ProSupport Plus, Basic)
• Coordinate parts dispatch and field engineers when on-site hardware replacement is required, ensuring correct part identification and timely resolution
• Collaborate with escalation teams (L2/L3 engineering) and cross-functional groups to resolve complex issues and contribute to knowledge base documentation for continuous improvement

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role:

Essential Requirements

• Foundational understanding of server hardware architecture - processors, memory (DIMMs), hard drives (SAS/SATA/NVMe), RAID controllers (PERC), power supplies, and cooling systems
• Basic knowledge of server operating systems including Windows Server and Linux distributions (RHEL, SLES, or Ubuntu Server)
• Understanding of networking fundamentals (TCP/IP, DNS, DHCP, NIC configuration) as they relate to server connectivity and management interfaces
• Strong analytical and troubleshooting skills with a structured, methodical approach to problem-solving
• Excellent communication and customer service skills with the ability to manage expectations in a professional B2B enterprise environment
• Spanish or Italian speaking

Desirable Requirements

• Hands-on experience or familiarity with Dell PowerEdge platforms, iDRAC, OpenManage Enterprise, or Dell Modular (MX) infrastructure including chassis management (OME-Modular)
• Relevant industry certifications such as CompTIA Server+, CompTIA A+, Dell Certified (DCA/DCE), or Microsoft/Linux certifications - or prior experience in a data center, server, or enterprise technical support role

Who we are

We believe that each of us has the power to make an impact. That's why we put our team members at the center of everything we do. If you're looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we're looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.