Claims Recovery Specialist (Hybrid) – Growth Path

Royal & Sun Alliance Insurance Ltd; Dundrum; Ibrido; EUR 38.000 - 52.000; Tempo pieno

Descrizione del lavoro

Intact Insurance Ireland DAC is hiring for a Customer Claims Recovery Handler based in Dublin with hybrid work. You will review and progress motor damage claims, communicate with customers by phone, and support recovery of outlays while maintaining high customer satisfaction.

The role offers training, progression towards APA/CIP, and a competitive salary suitable for an early to mid-career professional in the Irish insurance sector.

Competenze

• APA Qualified working toward CIP (preferrable but not required).
• 1-2 years’ experience handling motor damage claims (preferrable but not required).
• Confident, enthusiastic, and professional phone manner.
• Ability to communicate with customers over the phone and multitask.
• Ability to work independently on assigned portfolio to achieve team performance targets.
• Experience of Microsoft Word and Excel desirable but not required.

Mansioni

• Review and assess claims with empathy and accuracy.
• Manage customer interactions to deliver high standards of service.
• Take claim notifications over the phone and provide timely updates to customers.
• Work with service providers to progress claims toward settlement and pursue recovery of outlay where possible.
• Collaborate with more experienced colleagues on complex cases and learn continuously.
• Deliver the highest standards of quality and improve with your coach.

Conoscenze

Phone communication

Customer service

Multitasking

Formazione

APA qualification

CIP in progress

Strumenti

Microsoft Word

Microsoft Excel

Descrizione del lavoro

Intact Insurance Ireland DAC is hiring for a Customer Claims Recovery Handler based in Dublin with hybrid work. You will review and progress motor damage claims, communicate with customers by phone, and support recovery of outlays while maintaining high customer satisfaction.

The role offers training, progression towards APA/CIP, and a competitive salary suitable for an early to mid-career professional in the Irish insurance sector.