Recovery Claims Handler

Royal & Sun Alliance Insurance Ltd; Dundrum; Híbrido; EUR 38 000 - 52 000; Tempo integral

Resumo da oferta

Intact Insurance Ireland DAC is hiring for a Customer Claims Recovery Handler based in Dublin with hybrid work. You will review and progress motor damage claims, communicate with customers by phone, and support recovery of outlays while maintaining high customer satisfaction.

The role offers training, progression towards APA/CIP, and a competitive salary suitable for an early to mid-career professional in the Irish insurance sector.

Qualificações

• APA Qualified working toward CIP (preferrable but not required).
• 1-2 years’ experience handling motor damage claims (preferrable but not required).
• Confident, enthusiastic, and professional phone manner.
• Ability to communicate with customers over the phone and multitask.
• Ability to work independently on assigned portfolio to achieve team performance targets.
• Experience of Microsoft Word and Excel desirable but not required.

Responsabilidades

• Review and assess claims with empathy and accuracy.
• Manage customer interactions to deliver high standards of service.
• Take claim notifications over the phone and provide timely updates to customers.
• Work with service providers to progress claims toward settlement and pursue recovery of outlay where possible.
• Collaborate with more experienced colleagues on complex cases and learn continuously.
• Deliver the highest standards of quality and improve with your coach.

Conhecimentos

Phone communication

Customer service

Multitasking

Formação académica

APA qualification

CIP in progress

Ferramentas

Microsoft Word

Microsoft Excel

Descrição da oferta de emprego

Join Intact Insurance and make a difference every day.

Whether you're just beginning your career or looking to take the next progressive step, Intact Insurance Ireland is where you can be yourself, learn and develop, and where your ideas matter.

With offices in Belfast, Galway, and Dublin, we've embraced hybrid work, empowering our people to work flexiblyand deliver great service to our customers every day.

We want you to thrive and grow with us – and we'll give you all the tools, flexibility and learning opportunities you need to do it.

And, if you bring your best, then we promise to give you, our best.

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact Insurance’s commitment to you in exchange for living our Values, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us

Customer Claims Recovery Handler

This is an exciting new hybrid working career opportunity within the Insurance industry. You will be rewarded with a competitive salary which will progress when you achieve APA & CIP qualification in line with our refreshed reward offering in addition to our excellent employee value proposition and benefits.

We are currently hiring for several Customer Claims Handler roles to join our team based in Dublin. The role is a full-time position and can be office-based or hybrid following training period. Training takes place in our Dublin office in Dundrum.

Key Responsibilities:

• You will spend most of your time reviewing and assessing claims
• Having high levels of empathy and understanding for our customers
• Depending on your level of experience this will involve taking claim notifications over the phone, providing updates on claims, and working with customers and service providers to progress claims towards settlement, as well as actively pursuing recovery of our outlay in cases where we have recovery opportunities
• Managing customer interactions in an efficient, courteous, and timely manner to deliver high standards of customer satisfaction
• Working proactively with service providers to ensure fair and efficient investigation and evaluation of liability and damage and agreeing appropriate repair, replacement, or reimbursement.
• Supporting more experienced colleagues in the handling of complex cases
• Delivering the highest standards of quality and working with your coach to continuously improve

Requirements:

• APA Qualified working toward CIP (preferrable but not required)
• 1-2 years’ experience handling motor damage claims (preferrable but not required)
• Confident, enthusiastic, and professional phone manner
• Ability to communicate with customers over the phone and multitask
• Ability to work independently on assigned portfolio to achieve team performance targets
• Experience of Microsoft Word and Excel desirable but not required

Regulatory Requirements:

If this role is defined as a "controlled function" by the Central Bank Reform Act 2010 Regulations 2011. Any appointment will be conditional on the company being satisfied that you meet the requirements as set out in the Fitness & Probity standards issued in this Act.

Intact Insurance Ireland DAC and its affiliate companies consider applicants on the basis of qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status