Motor Claims Specialist — Direct Settlement (Hybrid)

FBD Holdings plc; Dublin; Hybrid; EUR 40,000 - 60,000; Full time

Benefits offered by this job

Bonus

Pension

Maternity/Paternity leave

Insurance discounts

Professional development

Wellbeing

Lunch allowance

Hybrid work

Job summary

FBD Holdings plc is seeking an experienced claims professional in Dublin to efficiently handle, negotiate and settle motor and general claims within approved authority and service standards.

The role emphasizes customer-focused service, accurate data capture, and collaboration with the management team to monitor workflow and ensure timely settlements, with a strong focus on compliance with CPC, CICA, and data protection requirements.

Qualifications

• Experience in claims handling and customer service.
• Strong interpersonal and written/verbal communication skills.
• Ability to work under pressure and meet SLAs.

Responsibilities

• Handle claims from notification to closure within authority and standards.
• Monitor workflow, manage outstanding caseloads, and distribute new claims.
• Provide excellent claims customer service to customers, brokers, and advisors.
• Capture critical claim details accurately and assist with fraud indicators.

Skills

Interpersonal skills

Numerical skills

Communication skills

Team player

Claims handling

Education

CIP in General Insurance

Job description

FBD Holdings plc is seeking an experienced claims professional in Dublin to efficiently handle, negotiate and settle motor and general claims within approved authority and service standards.

The role emphasizes customer-focused service, accurate data capture, and collaboration with the management team to monitor workflow and ensure timely settlements, with a strong focus on compliance with CPC, CICA, and data protection requirements.