Injury Claims Hander

Royal & Sun Alliance Insurance Ltd; Galway; Hybrid; EUR 40,000 - 52,000; Full time

Job summary

Intact Insurance Ireland DAC in Galway is seeking an Injury Claims Handler to manage injury and liability claims from intake to resolution. You will assess information, apply strategies, and coordinate with customers and suppliers, with hybrid options after training.

The role emphasizes compliant, customer-focused case management within a supportive team and regulatory framework.

Qualifications

• CIP/ACII or other recognized qualifications.
• 2–3 years in Injury & Liability Claims.
• Knowledge of local market.
• Experience in customer service in financial services.
• Excellent communication skills.

Responsibilities

• Manage a portfolio of injury and liability claims.
• Reserve claims according to reserving methodology and strive for fair settlements.
• Liaise with customers, suppliers and internal teams to drive appropriate outcomes.
• Refer claims outside personal authority to the appropriate colleagues.
• Maintain high standards of customer service and compliance with policies.
• Support development of less experienced colleagues and contribute to process improvements.
• Support Portfolio and Sales & Marketing with policy wording improvements when needed.
• Work within your claims handling license and meet performance targets.

Skills

Customer service

Communication skills

Knowledge of local market

Claims licence

Education

CIP/ACII or equivalent

Job description

Join Intact Insurance and make a difference every day.

Whether you're just beginning your career or looking to take the next progressive step, Intact Insurance Ireland is where you can be yourself, learn and develop, and where your ideas matter.

With offices in Belfast, Galway, and Dublin, we've embraced hybrid work, empowering our people to work flexiblyand deliver great service to our customers every day.

We want you to thrive and grow with us - and we'll give you all the tools, flexibility and learning opportunities you need to do it.

And, if you bring your best, then we promise to give you, our best.

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact Insurance's commitment to you in exchange for living our Values, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Injury Claims Handler

This role as Injury Claims Handler will involve handling Injury or Liability cases using agreed claims processes to ensure appropriate reserving, achieve fair settlements and deliver business objectives.

You will spend most of your time, assessing information about a claim, implementing the appropriate strategy for that claim, managing customer interactions, and liaising with suppliers, to proactively bring a claim to the right conclusion. This role is based in our office in Galway, however hybrid options can be available following training period.

Key Responsibilities:

• Managing a portfolio of cases to ensure each case is reserved appropriately in line with Intact's case reserving methodology.
• Proactively manage a portfolio of cases to achieving settlement, within designated personal authority level, in line with established standards, procedures and guidance provided.
• Referring claims falling outside limits of personal authority to others promptly, in line with agreed referral procedures.
• Assessing claims against relevant criteria and experience to identify actual or potential issues and involving others as
• appropriate to minimise leakage and protect the interests of the business.
• Managing customer interactions in an efficient, courteous and timely manner in order to deliver high standards of customer satisfaction.
• Organising and using approved internal and/or external suppliers to drive proactive settlement of claims.
• Helping and contributing towards the development of less experienced colleagues to raise standards and expertise across the team. Contributing to the identification of and research into new product and proposition development
• opportunities to ensure the claims components are feasible and appropriate to the target customer.
• Supporting Portfolio and Sales & Marketing colleagues by providing identifying improvements to policy wordings and supporting client reviews.
• To work always within your individual claims handling license.
• To help achieve departmental performance targets on Direct Settlements, Injuries Board acceptance rates, Compliance Diagnostics.
• To identify and maximize opportunities for the profitable development of the business through involvement in new business pitches.
• To have a full understanding of relevant legislation and market agreements/developments.
• To always adhere to Claims Best Practice.

Requirements:

• CIP/ACII preferred or other recognized qualifications
• 2/3 years experiences in Injury & Liability Claims
• Knowledge of local market
• Working always within your individual claims handling licence
• Customer service experience in financial services industry
• Excellent communications skills

Regulatory Requirements:

• To hold or progress towards APA/CIP qualification preferred.
• This role is a "controlled function" as defined by the Central Bank Reform Act 2010 Regulations 2011. Any appointment will be conditional on the company being satisfied that you meet the requirements as set out in the Fitness & Probity standards issued in this Act.

Intact Insurance Ireland DAC and its affiliate companies consider applicants on the basis of qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status