Recovery Claims Handler – Hybrid Role with Growth Path

Intact Insurance IE; Dublin; Hybrid; EUR 28.000 - 40.000; Vollzeit

Zusammenfassung

Intact Insurance Ireland DAC in Dublin is seeking a Recovery Claims Handler to join our team. The role is full-time and can be office-based or hybrid after training in our Dublin office.

You will review and assess motor damage claims, communicate with customers by phone, and work with service providers to progress settlements, with scope to recover outlays where possible. Training is provided and progression is rewarded by our rewards scheme.

Qualifikationen

• APA qualification preferred and CIP being pursued.
• 1–2 years' motor damage claims experience preferred.
• Confident, enthusiastic and professional phone manner.
• Ability to communicate with customers by phone and multitask.
• Ability to work independently on assigned portfolio to meet targets.
• Experience with Word and Excel is desirable.

Aufgaben

• Review and assess motor damage claims as part of claims recovery.
• Maintain empathetic, customer-focused communication with clients.
• Take claim notifications by phone and provide updates as needed.
• Coordinate with customers and service providers to progress settlements.
• Actively pursue recovery opportunities for outlays when feasible.
• Engage with colleagues to handle complex cases and share learnings.
• Strive for high-quality performance and continuous improvement.

Kenntnisse

APA qualification

Phone manner

Communication

Multitasking

Independent working

Microsoft Word

Excel

Ausbildung

APA qualification toward CIP

Tools

Microsoft Word

Excel

Jobbeschreibung

Intact Insurance Ireland DAC in Dublin is seeking a Recovery Claims Handler to join our team. The role is full-time and can be office-based or hybrid after training in our Dublin office.

You will review and assess motor damage claims, communicate with customers by phone, and work with service providers to progress settlements, with scope to recover outlays where possible. Training is provided and progression is rewarded by our rewards scheme.