Branch Welcome Advisor - Dundrum

Cpl Group; Wicklow; On-site; EUR 27,000 - 33,000; Full time

Job summary

Bank of Ireland through Cpl invites you to join as a Welcome Advisor in Dundrum. You will be the first point of contact for customers, delivering friendly and efficient service with a focus on both personal and business clients.

The role requires a proactive, collaborative approach in a busy branch environment, with opportunities to learn about Self-Service options and Banking 365. Salary is €30,000 per year and standard hours apply.

Qualifications

• Proven track record of delivering excellent customer service.
• Strong communication and teamwork skills.
• Self-motivated with goal-driven mindset.
• Curiosity for technology and learning new systems.

Responsibilities

• Deliver exceptional customer service (including cashier duties where required).
• Guide customers through self-service banking options such as Banking 365.
• Manage customer flow and ensure a smooth branch experience.
• Update and maintain customer information on internal systems.
• Handle basic queries and issues confidently and escalate when necessary.
• Share customer insights to help improve service delivery.

Skills

Customer service

Communication

Teamwork

Motivation

Job description

Welcome Advisor - Dundrum

Join Bank of Ireland through Cpl – Build Your Future in Banking!

Location: The main work site is Dundrum, with occasional travel to Ranelagh & Sandyford.

Contract: 12 Months

Partner: Bank of Ireland (via Cpl)

Salary: €30,000 per year

Working Hours: Monday - Friday 9am - 5pm, Onsite

We’re looking for an ambitious and motivated individual who wants to kick-start or advance their career in banking.

As a Welcome Advisor, you’ll be the first point of contact for customers, ensuring every interaction is friendly, professional, and efficient. You’ll work as part of a dynamic, supportive team while engaging with both personal and business customers.

Key Responsibilities

• Deliver exceptional customer service (including cashier duties where required)
• Guide customers through self-service banking options such as Banking 365
• Manage customer flow and ensure a smooth branch experience
• Update and maintain customer information on internal systems
• Handle basic queries and issues confidently and escalat[e] when necessary
• Share customer insights to help improve service delivery
• Embrace change, innovation, and learning as part of your daily role

What Will Make You Stand Out

• A track record of excellent customer service
• Strong communication and teamwork skills
• Self-motivation with a drive to achieve goals
• A curiosity for technology and openness to learning new systems
• A genuine interest in growing your career with Bank of Ireland
• Interest in further study and professional development (APA or similar qualifications)