Branch Welcome Advisor - Tullamore

Cpl Group; Leinster; On-site; EUR 27,000 - 33,000; Full time

Job summary

Bank of Ireland, via CPL, is seeking a Welcome Advisor in Tullamore. The main site is Dundrum, with occasional travel to Birr. This 6-month contract offers a structured start in banking and a friendly, supportive team environment.

As the first point of contact for personal and business customers, you will deliver friendly service, assist with self-service options, and ensure smooth branch operations. Monday to Friday, 9am to 5pm, onsite.

Qualifications

• Track record of excellent customer service.
• Strong communication and teamwork skills.
• Self-motivation with a drive to achieve goals.
• Curiosity for technology and openness to learning new systems.
• Genuine interest in growing your career with Bank of Ireland.
• Interest in further study and professional development (APA or similar qualifications).

Responsibilities

• Deliver exceptional customer service (including cashier duties where required).
• Guide customers through self-service banking options such as Banking 365.
• Manage customer flow and ensure a smooth branch experience.
• Update and maintain customer information on internal systems.
• Handle basic queries and issues confidently and escalate when necessary.
• Share customer insights to help improve service delivery.
• Embrace change, innovation, and learning as part of your daily role.

Skills

Customer service

Communication

Teamwork

Self-motivation

Curiosity about technology

Education

APA or similar qualifications

Tools

Banking 365

Job description

Join Bank of Ireland through Cpl – Build Your Future in Banking!

Welcome Advisor - Tullamore

Location: The main work site is Dundrum, with occasional travel to Birr.

Contract: 6 Months

Partner: Bank of Ireland (via Cpl)

Salary: €30,000 per year

Working Hours: Monday - Friday 9am - 5pm, Onsite

We’re looking for an ambitious and motivated individual who wants to kick-start or advance their career in banking.

As a Welcome Advisor, you’ll be the first point of contact for customers, ensuring every interaction is friendly, professional, and efficient. You’ll work as part of a dynamic, supportive team while engaging with both personal and business customers.

Key Responsibilities

• Deliver exceptional customer service (including cashier duties where required)
• Guide customers through self-service banking options such as Banking 365
• Manage customer flow and ensure a smooth branch experience
• Update and maintain customer information on internal systems
• Handle basic queries and issues confidently and escalate when necessary
• Share customer insights to help improve service delivery
• Embrace change, innovation, and learning as part of your daily role 

What Will Make You Stand Out

• A track record of excellent customer service
• Strong communication and teamwork skills
• Self-motivation with a drive to achieve goals
• A curiosity for technology and openness to learning new systems
• A genuine interest in growing your career with Bank of Ireland 
• Interest in further study and professional development (APA or similar qualifications )