Branch Welcome Advisor - Shannon

Cpl Group; Shannon; Vor Ort; EUR 26.000 - 35.000; Vollzeit

Zusammenfassung

Bank of Ireland is seeking a Welcome Advisor to join our Shannon branch. You will be the first point of contact for customers, delivering friendly, professional service onsite and supporting both personal and business clients.

The role supports self-service options and maintains accurate customer records. The position is a 12-month contract, Monday–Friday 9am–5pm, with an emphasis on excellent customer interactions and a willingness to learn new systems.

Qualifikationen

• Customer-focused welcome advisor with friendly, professional interactions.
• Willingness to learn new systems and adapt to Banking365.
• Onsite Shannon role with occasional travel to Clare.
• Prior banking experience is a plus.

Aufgaben

• Deliver exceptional customer service (including cashier duties where required)
• Guide customers through self-service banking options such as Banking 365
• Manage customer flow and ensure a smooth branch experience
• Update and maintain customer information on internal systems
• Handle basic queries and issues confidently and escalate when necessary
• Share customer insights to help improve service delivery
• Embrace change, innovation, and learning as part of your daily role

Kenntnisse

Customer service

Communication

Teamwork

Self-motivation

Curiosity for technology

Willingness to learn

Professional development interest

Ausbildung

APA or similar qualifications

Jobbeschreibung

Join Bank of Ireland through Cpl – Build Your Future in Banking!

Welcome Advisor - Shannon

Location: The main work site is Shannon, with occasional travel to Clare.

Contract: 12 Months

Partner: Bank of Ireland (via Cpl)

Salary: €30,000 per year

Working Hours: Monday - Friday 9am - 5pm, Onsite

We’re looking for an ambitious and motivated individual who wants to kick‑start or advance their career in banking.

As a Welcome Advisor, you’ll be the first point of contact for customers, ensuring every interaction is friendly, professional, and efficient. You’ll work as part of a dynamic, supportive team while engaging with both personal and business customers.

Key Responsibilities

• Deliver exceptional customer service (including cashier duties where required)
• Guide customers through self‑service banking options such as Banking 365
• Manage customer flow and ensure a smooth branch experience
• Update and maintain customer information on internal systems
• Handle basic queries and issues confidently and escalat when necessary
• Share customer insights to help improve service delivery
• Embrace change, innovation, and learning as part of your daily role

What Will Make You Stand Out

• A track record of excellent customer service
• Strong communication and teamwork skills
• Self‑motivation with a drive to achieve goals
• A curiosity for technology and openness to learning new systems
• A genuine interest in growing your career with Bank of Ireland
• Interest in further study and professional development (APA or similar qualifications)